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We are seeking a talented IT professional to fill the role of Conduent Business Solutions IT Leader at our office in France. In this position, you will lead and manage a team of technical support specialists, providing exceptional customer service and ensuring the smooth operation of our IT infrastructure.
Responsibilities:- Lead and manage a team of technical support specialists, providing guidance and support as needed.
- Develop and implement effective strategies to improve team performance and efficiency.
- Collaborate with other departments to ensure seamless communication and coordination.
- Ensure compliance with IT policies and procedures.
- 5+ years of experience in IT Service Desk management, with a proven track record of success.
- Fluent English language skills, both written and verbal.
- Strong understanding of ITIL practices and service management concepts.
- Experience with ServiceNow or similar ticketing systems.
- Excellent leadership and communication skills, with the ability to work effectively with diverse teams.
