Senior Customer Support Specialist

hace 5 días


Monterrey, Nuevo León, México Vontier A tiempo completo

At Vontier, we are seeking a highly motivated and customer-focused Senior Customer Support Specialist to join our team. This role offers an exciting opportunity to work with cutting-edge technology and provide exceptional support to our customers.

About the Role

This is a full-time position that involves providing top-notch customer service through various communication channels, including phone, email, and chat. You will be working closely with our Advanced Technical Support team to resolve customer issues efficiently and effectively.

The ideal candidate will have 2+ years of experience in providing customer support, excellent communication skills, and a positive attitude. They will also be able to work autonomously, manage multiple priorities, and maintain accuracy in their work.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat
  • Analyze customer requests, identify solutions, and escalate complex issues to the technical support team when necessary
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
  • Maintain accurate records of customer interactions and issue resolution
  • Develop and implement processes to improve customer support efficiency and effectiveness
Requirements
  • 2+ years of experience in customer support or a related field
  • Excellent communication and interpersonal skills
  • Able to work autonomously and manage multiple priorities
  • Positive and enthusiastic attitude
  • High level of motivation and drive
About Us

Vontier is a leading software-as-a-service (SaaS) provider leveraging location-based technology and services for managing mobile assets. We help companies make better business decisions by delivering real-time insights and analytics. Our fleet and asset management technology uncovers information that would otherwise go unseen, helping customers reduce risk and confidently move their business forward.

Salary

$65,000 - $80,000 per year, depending on experience



  • Monterrey, Nuevo León, México Vontier A tiempo completo

    Are you passionate about delivering exceptional customer experiences? Do you have a knack for troubleshooting and problem-solving?Job DescriptionWe are seeking a skilled Customer Support Specialist to join our team at Vontier. As a key member of our support team, you will be responsible for providing timely and effective resolution to customers' technical...


  • Monterrey, Nuevo León, México Afni A tiempo completo

    About the RoleThe Customer Support Specialist will be responsible for providing exceptional service to clients via telephone inquiries, resolving billing questions, sales/upgrades, and technical support issues.Key Responsibilities- Respond to client inquiries regarding billing, sales, and technical support- Analyze and resolve complex client issues in a...


  • Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Job Summary:Blue Yonder is seeking a highly skilled Senior Network Support Specialist to join our team. As a key member of our support team, you will be responsible for providing advanced support for our cloud-native network infrastructure. This includes troubleshooting complex network issues, collaborating with cross-functional teams, and driving...


  • Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Job Summary: We are seeking a highly skilled Senior Network Support Specialist to join our team at Blue Yonder.About the Role: In this critical role, you will be responsible for providing Level-2/3 support and troubleshooting to resolve complex network engineering issues.Key Responsibilities:Monitor network engineering performance and ensure system...


  • Monterrey, Nuevo León, México Gracemark A tiempo completo

    Job details:Senior Business Support Specialist**Requirements**: Gracemark is seeking an experienced Senior Business Support Specialist to join our team. The successful candidate will have a strong background in providing administrative support to senior-level executives and will be responsible for managing appointments, calendar, and meetings. Additionally,...


  • Monterrey, Nuevo León, México Epicor A tiempo completo

    Job SummaryAs an Application Support Specialist at Epicor, you will play a vital role in providing exceptional customer support and technical expertise to clients through remote testing, troubleshooting, and training.


  • Monterrey, Nuevo León, México Dyopath A tiempo completo

    At Dyopath, we strive to empower organizations by delivering trusted IT solutions. Our core values foster a culture that promotes accountability, excellence, and exceptional customer service.**Job Overview:**We are seeking an experienced Customer Support Specialist to join our team in Monterrey, NL. As a key member of our support team, you will be...

  • Support Specialist

    hace 4 semanas


    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Support SpecialistAs a key member of our team, you will provide exceptional customer support to our valued clients. Your primary responsibility will be to deliver top-notch service and solutions to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide proactive and innovative support to customers, ensuring their issues are...


  • Monterrey, Nuevo León, México Uber Freight A tiempo completo

    At Uber Freight, we're looking for a skilled Customer Support Specialist II to join our team. As a key member of our operations, you'll be responsible for providing exceptional customer service and support in resolving escalated issues.**About the Role**We're offering an estimated salary range of $65,000-$80,000 per year, depending on experience. Our ideal...


  • Monterrey, Nuevo León, México Pro Trans International A tiempo completo

    **About the Role**The Customer Service Operations Specialist will be responsible for handling transactional level work on accounts to support the AM Team outside of normal business hours at ProTrans International. This specialist will collaborate closely with internal operational support teams and SCM/AM teams to facilitate communication and address customer...


  • Monterrey, Nuevo León, México Vontier A tiempo completo

    Job OverviewThe Customer Support Specialist will be responsible for providing exceptional customer service to clients utilizing our fleet management software. This individual will work directly with customers to troubleshoot and resolve issues in a timely and efficient manner, escalating cases as necessary.Responsibilities and DutiesReceive and analyze...


  • Monterrey, Nuevo León, México Ams A tiempo completo

    About Us:Ams is a talent solutions business that delivers projects for the world's most admired companies.Key Responsibilities:The Senior Leadership Team Support Specialist effectively manages calendars and communication for senior leaders, producing high-quality documents, planning events, handling expenses, maintaining confidentiality, and demonstrating...


  • Monterrey, Nuevo León, México Vontier A tiempo completo

    About the Role:The Service Desk Agent role encompasses logging and handling all incoming calls, e-mails, and chats while providing excellent customer service. This involves working directly with customers to troubleshoot and resolve their issues in a timely and efficient manner and escalating cases to other internal departments when...


  • Monterrey, Nuevo León, México Dyopath Llc A tiempo completo

    Technical Support SpecialistAt Dyopath LLC, we're seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical assistance to customers and employees, addressing IT-related issues and problems. Your primary responsibilities will include responding to incoming phone calls, emails, and chat...


  • Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Blue Yonder. This role is ideal for an individual with excellent technical skills, strong communication abilities, and a passion for delivering exceptional customer service.About the Role:As a Technical Support Specialist, you will act as a product technical liaison...


  • Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    About Blue YonderBlue Yonder is a leading provider of Transportation Management solutions, serving a global customer base with a team of 200+ associates across the Americas, EMEA, APAC, and India.We are undergoing a significant SAAS/DevOps transformation, making this an exciting time to join our team as a Support Engineer. This role will involve working with...


  • Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Job SummaryAs a Senior Supply Chain Product Support Specialist at Blue Yonder, you will play a critical role in providing technical and non-technical support to our customers. You will work closely with cross-functional teams to deliver exceptional customer experiences and ensure that our systems meet the required business functions and maintain data...


  • Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Blue Yonder. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and collaborating with cross-functional teams to resolve complex problems.Key ResponsibilitiesProvide technical support to...


  • Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Job SummaryThe Senior Support Engineer I role at Blue Yonder is a customer-focused position that requires providing technical and functional support to ensure high customer satisfaction. The ideal candidate will have strong knowledge of BY WMS product, Azure, and relevant tools and technologies.Key ResponsibilitiesA. Customer Experience and Solution...


  • Monterrey, Nuevo León, México Acuity Brands A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Care Lead Specialist to join our team at Acuity Brands. As a key member of our customer support team, you will be responsible for providing exceptional internal processing and backlog management support to ensure seamless order fulfillment.Key Responsibilities:Represent the customer perspective in the...