Customer Service Manager
hace 4 semanas
We are seeking an experienced Customer Service Manager to lead our Claims Contact Center in Mexico. As a key member of our team, you will be responsible for managing a team of customer service agents and supervisors, ensuring that they follow company processes and best practices. Your expertise in claims operations and risk management will be crucial in maintaining high levels of service and ensuring compliance with local regulations.
Key Responsibilities:
- Staff management: Direct and manage teams of customer service agents and supervisors to ensure they meet performance goals and adhere to company policies.
- Process improvement: Identify areas for improvement in our claims process and implement changes to enhance efficiency and customer satisfaction.
- Training and development: Provide ongoing training and coaching to staff to ensure they are up-to-date with procedures and best practices.
- KPI monitoring: Monitor key performance indicators to ensure compliance with company targets.
- Compliance: Ensure that all operations and interactions comply with company policies and local regulations.
Requirements:
- Strong leadership and management skills
- Experience in claims operations and risk management
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Fluency in English and Spanish
What we offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
At AIG, we value diversity and inclusion in the workplace. We are an equal opportunities employer and welcome applications from all qualified candidates.
-
Senior Customer Service Manager
hace 3 semanas
Ciudad de México, Ciudad de México Marken A tiempo completoJob Title: Senior Customer Service ManagerJob Overview:As a Senior Customer Service Manager at Marken, you will play a vital role in providing exceptional customer service and operational support. You will oversee daily operations, ensuring timely completion and adherence to company standards.Key Responsibilities:Oversee daily customer service operations and...
-
IT Service Delivery Manager
hace 1 mes
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoService Delivery ManagerA service delivery manager at Nuvit Service is responsible for ensuring seamless service delivery to clients. They lead project teams, resolve reliability issues, monitor progress, track KPIs, and manage budgets.Key Responsibilities* Manage client relationships, exceed expectations* Single point of escalation for service-related...
-
Customer Service Manager
hace 4 semanas
Ciudad de México, Ciudad de México AIG A tiempo completoAbout the RoleThe Customer Service Manager position is a critical component of AIG's Claims Contact Center in Mexico, responsible for overseeing a team of 44 FTEs across five departments operating 24/7. The successful candidate will be responsible for ensuring the efficient and effective delivery of customer service, while maintaining compliance with company...
-
Customer Service Manager
hace 1 mes
Ciudad de México, Ciudad de México Marken A tiempo completoJob SummaryWe are seeking a highly skilled Customer Service Manager to join our team at Marken. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Main ResponsibilitiesDevelop and maintain strong relationships with our clients, understanding their...
-
Customer Service Operations Manager
hace 3 semanas
Ciudad de México, Ciudad de México Ceva Logistics A tiempo completoAt CEVA Logistics, we believe that our people are the heartbeat of our organization. As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success. We strive to reflect the cultures, languages, behaviors, and local knowledge of our customers, which enables us to succeed. To achieve this goal, we are seeking a...
-
Customer Service Manager
hace 1 mes
Ciudad de México, Ciudad de México AIG A tiempo completoAbout the RoleThe Customer Service Manager is a critical position within AIG's General Insurance division, responsible for leading the Claims Contact Center (CC) in Mexico. This team operates 24/7, serving as the initial point of contact for customers reporting First Notice of Loss (FNOL). The successful candidate will oversee a team of 44 FTEs, ensuring...
-
Customer Service Operations Manager
hace 2 semanas
Ciudad de México, Ciudad de México Trax A tiempo completoTrax, a global company with hubs in the United States, Singapore, and Israel, is seeking a seasoned Customer Service Operations Manager to join its dedicated team of technology professionals.About TraxWe are a leading provider of retail platform solutions, enabling brands and retailers to harness the power of digital technologies and create exceptional...
-
Customer Service Manager
hace 3 semanas
Ciudad de México, Ciudad de México AIG A tiempo completoAbout the RoleThe Customer Service Manager plays a critical role in ensuring the Claims Contact Center operates efficiently, effectively, and in compliance with regulatory requirements.This leadership position is responsible for managing a team of customer service agents and supervisors, providing ongoing training, and monitoring key performance indicators...
-
Customer Service Director
hace 2 semanas
Ciudad de México, Ciudad de México Ikea A tiempo completoJob DescriptionWe are seeking an exceptional Customer Service Director to join our team at IKEA. As a key member of our Customer Contact Centre, you will play a vital role in ensuring the satisfaction of all customers who contact us directly through the contact centre in all media.Your primary responsibility will be to gather specific information from our...
-
IT Service Delivery Director
hace 3 semanas
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoIT Service Delivery ManagerA service delivery manager is responsible for ensuring seamless delivery of services to clients of Nuvit Service. Key responsibilities include leading project teams, resolving reliability issues, monitoring progress, tracking KPIs, and managing budgets.Key ActivitiesManage client relationships, exceeding expectationsSingle point of...
-
Customer Service Coordinator
hace 4 semanas
Ciudad de México, Ciudad de México Charger Logistics Inc A tiempo completo**Job Title:** Customer Service Representative**Job Summary:** Charger Logistics Inc is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Santiago de Querétaro, Mexico. As a key member of our Customer Service Department, you will be responsible for providing exceptional customer service, resolving issues, and...
-
Customer Service Director
hace 3 semanas
Ciudad de México, Ciudad de México Marken A tiempo completoDescriptionTitle:Customer Relationship ManagerJob Purpose:Deliver exceptional customer service by providing a dedicated central point of contact for Service Management and problem resolution.Main Duties and Responsibilities:Develop strong working relationships with customers to influence service performance and encourage new business.Advise customers on...
-
Customer Service Representative
hace 7 días
Ciudad de México, Ciudad de México Ikea A tiempo completoCustomer Service RoleAs a Customer Service Representative at IKEA, you will be the face of our company, ensuring the satisfaction of our customers through various communication channels. You will identify customer needs and provide simple, effective solutions using a customer-centric approach.Key Responsibilities:Identify customer needs and offer solutions...
-
Customer Service Team Leader
hace 4 semanas
Ciudad de México, Ciudad de México Ikea A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Contact Centre team as a Team Leader. As a Team Leader, you will play a crucial role in ensuring the satisfaction of all customers who contact us directly through the contact centre in all media.You will report to the Customer Contact Centre Manager and be...
-
Customer Success Manager
hace 4 semanas
Ciudad de México, Ciudad de México RPMGlobal A tiempo completoWe are seeking a highly motivated and results-driven Customer Success Manager to join our team in the Mexico Region. As a Customer Success Manager, you will be responsible for supporting targeted and comprehensive customer accounts to ensure a successful customer journey experience. You will work closely with the Customer Success Team, Technical Support &...
-
Customer Support Manager
hace 1 mes
Ciudad de México, Ciudad de México VusionGroup A tiempo completoJob Title: Customer Support ManagerAbout the Role:We are seeking a highly skilled and experienced Customer Support Manager to join our team at VusionGroup. As a Customer Support Manager, you will be responsible for leading our customer support team and ensuring that our customers receive exceptional service.Key Responsibilities:Manage and lead a team of...
-
Customer Service Business Analyst
hace 1 mes
Ciudad de México, Ciudad de México Brose A tiempo completo**Querétaro**:**Customer Service Business Analyst**: As a successful family-owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company's...
-
Customer Service Team Lead
hace 1 mes
Ciudad de México, Ciudad de México Ikea A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at IKEA. As a key member of our Customer Contact Centre, you will be responsible for ensuring the satisfaction of all customers who contact us directly through the contact centre in all media.Your Key ResponsibilitiesYou will report to the Customer...
-
Customer Service Representative
hace 2 semanas
Ciudad de México, Ciudad de México Regus A tiempo completoAbout the RoleAs a Community Associate, you will be responsible for delivering exceptional customer service and support to our members. This includes managing the day-to-day operations of our workspace, resolving customer queries and issues, and maintaining a positive and welcoming environment for our community.Key ResponsibilitiesProvide exceptional...
-
Customer Service Leader for IKEA
hace 6 días
Ciudad de México, Ciudad de México Ikea A tiempo completoJob DescriptionWe are seeking a highly skilled Customer Service Leader to join our team at IKEA.About the Role:You will report to the Customer Contact Centre Manager Mexico and be responsible for ensuring customer satisfaction across all contact channels.You will gather customer feedback to improve the shopping experience and provide regular updates to your...