Senior Site Reliability Engineer

hace 1 día


Xico, México Thomson Reuters A tiempo completo

**About the Role**

Thomson Reuters is seeking a highly skilled Senior Site Reliability Engineer to join our team of talented SRE specialists. This role will be a part of a high-performing team that provides world-class support for Commercial Engineering.

**Key Responsibilities**

  • Provide leadership and direction for a global technology team that operates across multiple Thomson Reuters applications.
  • Deliver application support according to business expectations across the multiple Tax & accounting and Invoice product families.
  • Partner with application development teams to deliver operational readiness for new and existing applications and features.
  • Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
  • Responsible for debugging, monitoring, and analysis of application performance & Reliability.
  • Effectively articulate complex problems, concepts, and solutions in escalation calls on P1 & P2 incidents.
  • Contribute to the strategy of the department and drive implementation of department goals that support the company's core values.
  • Ensure documentation, processes, and procedures are updated regularly.
  • Act as an escalation point for applications and its internal customers.
  • Provide coaching and mentoring to junior SRE's.
  • Foster a continuous learning culture and a curiosity about emerging technologies.

**Requirements**

  • 8-12 years of experience in software development and application L3 support exposure.
  • Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
  • Proven ability to set direction and inspire team members to engage and successfully deliver on Application Support SLAs.
  • Thorough understanding of ITIL and ADO processes related to incident management, problem management, application life cycle management, operational health management.
  • Experience in supporting applications built on MVC application architecture, ASP.NET, and Libraries, HTML/CSS/JS, AJAX, AWS/Azure.
  • Broad understanding of the.NET web technologies and SQL or PL/SQL debugging & bug fixes on these technology stack.
  • Analytical skills to understand business functionality relationship to code base and stored procedure in RDBMS.
  • Past exposure to Tax & accounting or Invoice product support will be an added advantage for this role.
  • Ability to document bugs as ADO stories and familiar with GitHub version control tools.


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