Concierge Supervisor

Job Summary
As a Concierge Supervisor at our 25hours Hotel One Central, you will be responsible for providing exceptional customer service to all guests, ensuring a smooth and efficient workflow at the concierge desk. You will be the point of contact for guest inquiries, requests, and complaints, and will work closely with other hotel departments to fulfill guest needs.

Key Responsibilities
• Provide exemplary customer service to all guests, offering assistance and recommendations to enhance their stay
• Handle guest inquiries, requests, and complaints promptly and professionally, striving for swift resolutions
• Coordinate with other hotel departments to fulfill guest needs efficiently
• Assist in overseeing the day-to-day operations of the concierge desk, ensuring a smooth and efficient workflow
• Maintain a comprehensive knowledge of local attractions, restaurants, transportation options, and events to provide informed recommendations to guests
• Provide guidance, training, and support to the concierge team, fostering a culture of excellence and teamwork
• Assist in scheduling and coordinating staffing levels to ensure adequate coverage and exceptional service delivery
• Conduct regular performance evaluations and provide constructive feedback to team members
• Build strong relationships with guests to anticipate their needs and exceed expectations
• Coordinate VIP amenities, special requests, and personalized experiences for VIP guests and repeat clientele
• Handle confidential and sensitive information with discretion and professionalism
• Assist in maintaining accurate records, including guest preferences, transportation arrangements, and activity bookings
• Utilize hotel management software and systems to track guest requests, maintain inventory, and generate reports as needed
• Assist in managing the concierge budget and controlling expenses effectively

Requirements
• Previous experience in a supervisory role within a luxury hotel concierge department preferred
• Exceptional customer service skills with a genuine passion for exceeding guest expectations
• Strong communication, interpersonal, and problem-solving abilities
• Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment
• Proficiency in hotel management software and Microsoft Office Suite
• Knowledge of local attractions, dining, and entertainment options

What We Offer
• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...