IT Support Specialist

hace 1 mes


Reynosa, Tamaulipas, México Corning A tiempo completo

Job Summary
Corning is a leading technology company that invents life-changing products using materials science. We are seeking a skilled IT Support Specialist to join our team and provide technical support to our employees.

Key Responsibilities

* Respond to user phone calls, live chats, and tickets in a timely and effective manner

* Troubleshoot and resolve technical issues using ServiceNow

* Collaborate with vendors to resolve 3rd party service issues

* Maintain accurate records of troubleshooting performed and communications with users

* Proactively communicate with end users to manage expectations

* Monitor the queue and action or route tickets

Requirements

* Associate degree in IT or related field

* 2+ years of IT Help Desk or Service Desk experience

* Strong technical abilities, including knowledge and skill with computers and mobile devices

* Excellent customer service skills

* Ability to multitask and meet deadlines in a fast-paced environment

About Corning

Corning is a company that puts its employees first. We offer a comprehensive benefits package, including medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs. We also offer professional development programs to help you grow and achieve your career goals.


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