Technical Support Specialist

hace 1 semana

Ciudad de México, Ciudad de México Okta A tiempo completo

About the Role:

We are seeking a highly skilled Technical Support Engineer to join our team at Okta. As a Technical Support Engineer, you will be responsible for providing exceptional customer support and technical expertise to our clients. You will work closely with our engineering team to resolve complex technical issues and provide innovative solutions to our customers.

Key Responsibilities:

  • Provide timely and effective technical support to customers via phone, email, and chat.
  • Collaborate with the engineering team to resolve complex technical issues and implement new solutions.
  • Develop and maintain in-depth knowledge of Okta's products and services.
  • Stay up-to-date with emerging technologies and industry trends to provide expert advice to customers.
  • Work closely with cross-functional teams to ensure seamless customer experience.

Requirements:

  • 5+ years of experience in customer support, technical support, system administration, or related customer-facing role.
  • BA/BS/MS in Computer Science, Management Information Systems, or related discipline, or relevant professional experience.
  • Strong technical skills, including experience with cloud technologies, directory services, and networking.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading company in the identity and access management space.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at

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