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Assistant Store Manager
hace 2 meses
Job Title: Assistant Store Manager
About the Role:
We are seeking a highly skilled and experienced Assistant Store Manager to join our team at Fendi Italia Srl in Guadalajara, Mexico. As an Assistant Store Manager, you will play a key role in the overall management of the store, including team management, merchandise, and client experience.
Key Responsibilities:
- Team Management & Development:
- Empower and support the team to perform at their highest level to meet individual and store objectives.
- Support in-store training routine and onboarding of new hires.
- Assume the role of Store Manager in the absence of the Store Manager.
- Supervise store personnel and implement company policies.
- Identify, recruit, and develop talents in collaboration with the store leadership.
- Lead and empower the team to drive business: build a positive and harmonious work environment and champion collaboration within the team.
- Proactively assess and lead performance of the team associates.
- Act as a role model demonstrating sales leadership to the team by supporting them with Customer Journey, selling ceremony, client retention, and encouraging cross-selling.
- Ensure policies, brand standards, and grooming guidelines are communicated and implemented.
- Client and Business Management:
- Build and maintain client books, in-store appointments, meeting sales objectives.
- Handle quality of customer service to meet customer expectations.
- Help to develop improvement plans for improving Mystery Shopper Results.
- Implement appropriate CRM tools and develop dedicated clients.
- Be aware of market trends and give feedback to Store Manager.
- Support in building long-term client relationships, leveraging the clienteling tools.
- Establish a client-centric mentality in store to ensure the highest level of client experience and proactively handle any situation that may arise.
- Partner with store leadership to communicate and encourage the team on corporate strategy and relevant business operations.
- Cultivate action plans to help boost business and increase product performance, leveraging visual merchandise, clienteling, training, and collaboration.
- Visual Merchandising:
- Work with the Visual Merchandising Ambassador to ensure Visual Merchandising is consistent with Company standards; periodically align visual merchandising and sales performance.
- Inventory Management:
- Ensure that merchandise is accurately handled, displayed, stored, and maintained by the team.
- Support in maintaining inventory accuracy and shrink rates within company standards, such as making sure cycle count procedures are accomplished per guidelines.
- Ensure opening/closing counting duties are completed as required.
- Retail Performance:
- Ensure accurate procedures are being met regarding cash, credit card, and check processing.
- Ensure petty cash is in accordance with company policy and procedure.
- Support in ensuring top store standards are being implemented and met.
- Deliver morning briefs.
Qualifications:
- Minimum 5 years' leadership experience in retail preferred.
- Minimum 3 years' luxury experience preferred.
- Bachelor's Degree or equivalent experience a plus.
- Strong drive for results; goal-oriented.
- Proactive interpersonal abilities: the ability to communicate effectively both verbally and in writing.
- Proficiency to use POS system and its inventory management functions.
- RTW experience preferred.
- English speaking skills a must.
- Aptitude to work in a team environment.
- Ability to lift boxes/weight up to 10lbs.
- Organizational and strong digital literacy required.
- Flexible availability, some nights, weekends, and holidays.
