Room Accommodations Coordinator

hace 4 semanas


Quintana Roo, México Marriott International, Inc A tiempo completo

Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Room Accommodations Coordinator. In this role, you will be responsible for ensuring that our guests have a seamless and enjoyable stay with us.

Key Responsibilities

  • Assign rooms to guests based on their preferences and requests
  • Pre-register designated guests and prepare key packets
  • Organize and coordinate check-in and pre-registration procedures for arriving groups
  • Review and track requests for room and check-out changes, and communicate status to staff
  • Confirm reservations and cancellations
  • Review out-of-order rooms daily and ensure rates match market codes
  • Verify and adjust billing for guests
  • File guest paperwork and documentation
  • Set up and process guest check-ins and check-outs
  • Activate room keys and secure valid payment
  • Identify any over-commitments and perform duplicate reservation checks
  • Run daily reports and follow up with guests to ensure their requests or problems have been met

Requirements

  • High school diploma or equivalent required
  • Less than 1 year of related work experience preferred
  • No supervisory experience required
  • Ability to stand, sit, or walk for extended periods and lift up to 10 pounds

About Us

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We believe in the importance of providing a work environment that is free from discrimination and harassment, and where all employees feel valued, respected, and supported.


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