Destination Experience Coordinator

hace 5 días


Playa del Carmen, Quintana Roo, México nexustours A tiempo completo

At NexusTours, we're passionate about delivering exceptional experiences to our clients.

We're looking for a talented Destination Experience Coordinator to join our team in Central America and the Caribbean.

About the Role

This is an exciting opportunity to be part of a dynamic DMC with 11 countries and 42 destinations under its belt. As a key member of our team, you'll work closely with travel agencies, direct clients, and back-office specialists to ensure our New Service Promise exceeds expectations.

Your primary responsibility will be to handle client requests, resolve issues, and provide outstanding service while ensuring customer satisfaction.

Requirements

To succeed in this role, you'll need at least 2 years of experience in Concierge, Guest Relations, Front Office, or similar Customer Service roles.

You should possess:

  • Proven experience in conflict resolution and mediation;
  • A solid understanding of Complaint Reports, Incident Reports, and/or Accident/Illness Reports;
  • Advanced skills in Office Suite (Teams, Excel, Word, Outlook);
  • Knowledge in SalesForce;
  • Excellent English communication skills (spoken and written); French is a plus;
  • Strong interpersonal and customer-oriented skills;

What We Offer

We offer a competitive salary ($45,000 - $60,000 per annum) and above-law benefits, including medical insurance, Epic Days, and exclusive discounts.

In addition, we provide continuous training and development programs to help you grow professionally and personally.

We're a people-centered culture where you can thrive and make a real difference in our clients' lives. Apply today and become part of the NexusTours family



  • Playa del Carmen, Quintana Roo, México nexustours A tiempo completo

    NexusTours, a leading Destination Management Company in the Caribbean, Central America, and North America, is seeking an experienced Tour Experience Coordinator to join our team. As a key member of our operations team, you will play a vital role in ensuring exceptional service delivery to travel agencies, direct clients, and internal stakeholders.Job...


  • Playa del Carmen, Quintana Roo, México nexustours A tiempo completo

    About UsNexusTours is the leading Destination Management Company (DMC) in the Caribbean, Central America, and North America, operating in 11 countries and 42 destinations.We are a passionate team of professionals dedicated to delivering exceptional service to our clients, travel agencies, and back-office specialists.


  • Playa del Carmen, Quintana Roo, México Marriott International A tiempo completo

    Job SummaryWe are seeking a highly organized and detail-oriented Human Resources Coordinator to join our team at Marriott International. As a key member of our HR team, you will provide administrative support to management and leadership, ensuring seamless execution of HR processes and procedures.Key ResponsibilitiesAssist with employee relations, including...


  • Playa del Carmen, Quintana Roo, México TUI A tiempo completo

    Job Description:About the JobYou will be responsible for meeting, coordinating, advising, selling, and/or fixing complex problems to provide an exceptional customer experience.Assist guests with our online products and services while uncovering their holiday needs and matching them with suitable service solutions and sales opportunities.Monitor and celebrate...


  • Playa del Carmen, México Thompson Playa Del Carmen A tiempo completo

    Summary You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Information Systems Coordinator is responsible for assisting in the smooth and efficient running of the Information Systems...


  • Playa del Carmen, México nexustours A tiempo completo

    NexusTours es el Destination Management Company líder regional en Caribe, Centroamérica y Norteamérica, que opera con oficinas propias en 16 paises y 42 destinos.Se parte de nuestro equipo de trabajo como GUEST EXPERIENCE SPECIALISTEl Agente de Guest Experience Specialist ayuda a interactuar con el agente de viajes y los clientes directos y nuestro equipo...


  • Playa del Carmen, México TUI Group A tiempo completo

    Playa del Carmen, MEX Onsite Full Time 128783 48 If you live in Europe and would like to work abroad - please search for our 'flexible' jobs. Become part of our famous Destination Team as one of our **Sales Reps** and use every day as an opportunity to make our guests smile and ‘live happy’. **ABOUT OUR OFFER**: - A job in Service at TUI offers more...


  • Playa del Carmen, México Grand Hyatt Playa del Carmen A tiempo completo

    Summary We are currently seeking a highly motivated and results-driven Sales Executive/Wedding Coordinator to join our team at Grand Hyatt Playa del Carmen. The Sales Executive/Wedding Coordinator must have a friendly demeanor, great communication, negotiation and selling skills, should be able to multitask and complete assigned projects in a timely...


  • Playa del Carmen, México Grand Hyatt Playa del Carmen A tiempo completo

    Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Groups and Convention Coordinator is highly visible and the central point for handling and addressing special needs or requests. It requires detailed knowledge of the hotel meeting...

  • Sales Coordinator

    hace 6 meses


    Playa del Carmen, México New Life Company A tiempo completo

    New Life Mexico, part of the global network of In Vitro Fertilization clinics and Surrogacy Agencies that currently operate in 9 Countries is pleased to announce the vacancy of **Sales Coordinator.** **Responsibilities**: - To update Egg Donor and Surrogate Mother Database with accurate Egg Donor and Surrogate Mother profiles, Conduct quality control of...


  • Playa del Carmen, México Angel Host A tiempo completo

    **We’re hiring!** We’re Angel Host, a Canadian-based, data-driven and tech-enabled Vacation Rental Maximization service provider that helps Property Managers and Owners worldwide outperform their market. With Angel Host taking care of pricing, reservations, channel marketing and guest services, our clients get to focus on growth while increasing the...


  • Ciudad del Carmen, México Schlumberger A tiempo completo

    **Customer Engagement Coordinator** **Ciudad del Carmen, Campeche, Mexico** The Customer Engagement Coordinator is responsible for acting as the customer point-of-contact for Product Line operations, providing superior levels of support throughout the service delivery process, driving contract revenue, profitability and receivable management. The Customer...

  • TUI Hotel Rep

    hace 6 meses


    Playa del Carmen, México TUI A tiempo completo

    ABOUT THE JOB You could be meeting, coordinating, advising, selling, and/or fixing more complex problems. You will be assisting any traditional guests with our online products & services.  It all starts with you uncovering guests holiday needs and matching them with the right service solution and/or sales opportunities.  You will be able to...


  • Rinconadas del Sol, México Sanmina Corporation A tiempo completo

    Help Desk Coordinator 2 **Help Desk Coordinator 2** **Education**: - Bachelor in Computer Information Systems, Engineering, Technician, Computer Applications or equivalent. **Experience**: - Experience in call center or customer service environments - Account Administration experience is a plus. **Conocimientos**: - Strong troubleshooting skills....


  • Playa del Carmen, México Hyatt Vacation Club A tiempo completo

    The Coordinator Human Resources & Training will report directly to directly to the Director of Human Resources and is responsible for supporting all human resources activities especially those related to the area of training and events. - Assist local HRBP on actions to maintain positive associate relations. - Monitors work environment for any signs of...


  • Playa del Carmen, México Etéreo A tiempo completo

    **Company Description** Nestled along the coastal paradise of the Riviera Maya on a pristine oceanfront site notable for its lush, expansive mangrove gardens and deep white-sand beach, an extraordinary resort is taking shape: Etéreo an Auberge Resorts Collection destination will bring a compelling luxury experience where guests can escape in perfect comfort...


  • Playa del Carmen, México Top Roof PDF A tiempo completo

    Are you outgoing, a self-starter and want to be your own boss on how much money you want to make ? If you are self-driven and want to maximize your potential, Rooftop Top could be a great fit! We are a local company that provide service to home owners, we strive to be the best in an industry where exceptional isn’t the norm. We are looking for goal...

  • Sales Coordinator

    hace 6 meses


    Playa del Carmen, México Marriott International, Inc A tiempo completo

    **Job Number** 23150285 **Job Category** Sales & Marketing **Location** The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and personal...

  • Sales Coordinator

    hace 5 meses


    Playa del Carmen, México Marriott International, Inc A tiempo completo

    **Job Number** 24017253 **Job Category** Sales & Marketing **Location** The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and...


  • Ciudad del Carmen, México Baker Hughes A tiempo completo

    **Join our Artificial Lift Team today!** Our Oilfield Services Team is assembling and testing the latest products of oilfield equipment which is the beating heart of our work. We collaborate with our development teams in science, mechanical and electrical engineering, physics, geoscience, to develop innovative drilling tools **Partner with the best** The...


  • San Juan del Río, Querétaro de Arteaga, México COMEX A tiempo completo

    About the JobWe are seeking a highly skilled Health and Safety EHS Coordinator to join our team at COMEX. As a key member of our EHS department, you will play a critical role in ensuring the health, safety, and well-being of our employees and the environment.Key ResponsibilitiesEnsure legal compliance with Mexican regulations and standards for EHS,...


  • Playa del Carmen, México Marriott International, Inc A tiempo completo

    **Job Number** 23148525 **Job Category** Food and Beverage & Culinary **Location** The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Plays a significant role in maximizing financial performance...


  • Playa del Carmen, México Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**24193304 **Job Category**Food and Beverage & Culinary **Location**The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Plays a significant role in maximizing financial...


  • Playa del Carmen, México Marriott International, Inc A tiempo completo

    **Job Number** 23209520 **Job Category** Food and Beverage & Culinary **Location** The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Plays a significant role in maximizing financial...