Capacity Manager

hace 2 semanas


Xico, México Mastercard A tiempo completo

About the Role

The Capacity Manager will work closely with the Staffing Business Partner and team members to ensure the Client Services organization is effectively executing against our strategy and driving engagement within our teams.

Key Responsibilities

  • Aggregate staffing needs at a co-hort level, understanding specific engagement requirements and coordinating prioritization between projects;
  • In close cooperation with the Staffing Business Partner, assign the appropriate capacity to client engagements based on predefined criteria targeting optimization of resource utilization and learning opportunities for team members across areas of specialisation and markets;
  • Work using the internal systems and processes through all phases of the engagement lifecycle;
  • Aggregate co-hort level metrics and insights for management reporting purposes;
  • Work with the Staffing Business Partners to ensure appropriate and well thought through, balanced team structures are proposed thereby ensuring quality outcomes on the projects and success for the clients.

About You

We are looking for a partner at heart who can work in very close partnership with the rest of the Global Staffing team. You should have a good understanding of the business drivers that impact on overall revenue generation and be able to understand when to be pragmatic and when to be firm. You should also have a strong interest in people well-being and development and be focused on making the client services team member experience best in class.

Requirements

  • Business acumen;
  • Strong interest in people well-being and development;
  • Client centric;
  • Agile;
  • Project Manager;
  • Strong individual contributor;
  • Previous experience in a similar role in another professional services company beneficial.

Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must abide by Mastercard's security policies and practices.


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