Big Data Support Specialist
hace 7 días
We are seeking a highly skilled Big Data Support Engineer to join our team at Epam Systems. As a key member of our global support organization, you will provide technical assistance and support to customers using Cloud Platform products, solutions, and APIs.
Key Responsibilities- Provide technical support to customers using Cloud Platform products, solutions, and APIs, including Big Data and related services.
- Work closely with engineers and product managers to improve the product and make our customers successful.
- Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management, and Change Management.
- Provide technical and developer support to customers using Cloud Platform products, solutions, and APIs.
- Follow notification and escalation procedures.
- Follow standards for communications with business involving operational issues.
- Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions.
- 2+ years of experience involved with projects where big amounts of data processing are imperative.
- Experience working with at least one Big Data technology (Hadoop, MapReduce, HDFS...).
- Knowledge on NoSQL databases and big data querying tools like Pig, Hive, Impala.
- Good understanding on distributed computing principles.
- Proficient in at least one programming language (Java, Python).
- Experience troubleshooting and solving complex technical problems.
- Familiarity with web protocols (TLS/SSL etc.).
- Upper-Intermediate/Advanced English level (B2/C1).
- Understanding of cloud environments.
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Big Data Support Specialist
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Guadalajara, Jalisco, México Epam Systems A tiempo completoJob SummaryWe are seeking a highly skilled Big Data Support Specialist to join our team at Epam Systems. As a key member of our global support organization, you will provide technical assistance and support to customers using Cloud Platform products, solutions, and APIs.Key ResponsibilitiesProvide technical support to customers using Cloud Platform products,...
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Guadalajara, Jalisco, México Epam Systems A tiempo completoJob SummaryWe are seeking a highly skilled Big Data Support Specialist to join our team at Epam Systems. As a key member of our global support organization, you will provide technical assistance and support to customers using Cloud Platform products, solutions, and APIs.Key ResponsibilitiesProvide technical support to customers using Cloud Platform products,...
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