Quality Assurance Professional
hace 2 semanas
To support our ambitious growth in North America, we are now seeking a Quality Assurance professional to join our team in our new Monterrey, Mexico office.
**Your Key Responsibilities - Ensuring Excellence**:
We are looking for a highly skilled individual to assess, investigate, and process Salesforce Quality Cases from various data streams in real-time. You will identify legitimate issues, make recommendations, and implement solutions based on the information received from these inputs.
**Collaboration and Communication**:
You will work closely with our Operations team, Business Development team, and Emergency Manager to resolve quality issues efficiently and effectively. Your ability to communicate complex ideas clearly and concisely is essential.
**Reporting and Data Analysis**:
You will be responsible for managing and generating weekly/monthly reports using established templates. This requires strong analytical skills and attention to detail.
**Innovative Problem-Solving**:
We encourage creative problem-solving and self-initiative. You will have the opportunity to develop new reports, metric tracking systems, and processes to improve our quality assurance processes.
**Compliance and Governance**:
You will maintain compliance with administrative policies, safety rules, environmental policies, and government regulations at all times.
**Requirements and Qualifications**:
We require at least two years of professional experience in dispatch, call center, customer service, or hospitality roles. Fluency in English is mandatory. Knowledge of Spanish, Cantonese, and/or Mandarin is a significant advantage.
**Desirable Skills**:
Previous call center/dispatching experience, particularly in transportation, security, or emergency response sectors, is preferred. Strong listening and communication skills, flexibility, and the ability to work non-traditional hours are essential.
**Benefits and Perks**:
We offer a competitive salary, $60,000 per year, flexible working arrangements, up to 60 days of remote work, free Flix rides, and discounted travel for friends and family.
**Why Flix?**:
Flix is a global mobility provider dedicated to creating innovative and eco-friendly travel solutions. We value diversity, inclusivity, and employee autonomy. If you share our passion for public transportation and sustainable development, we invite you to join our team.
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