Support Center Analyst

hace 6 días


San Pedro Garza García, Nuevo León, México MassGenics A tiempo completo
Job Title: Support Center Analyst

Innova Solutions is seeking a highly motivated Support Center Analyst to join our team. As a Support Center Analyst, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.

Key Responsibilities:
  • Handle escalations and provide technical support to customers
  • Collaborate with the Support Manager to improve ticket data quality
  • Work on outstanding ticket queue with an emphasis on more difficult tickets or ticket escalations
  • Lead the Incident Responses process
  • Support release testing
  • Propose Support process and method improvements
  • Provide on-call/off-hour support
Requirements:
  • Bachelor's degree in IT or related field, plus four years' related technical experience
  • At least four years' experience with Windows operating system and Microsoft Office
  • Extensive experience with Windows operating system and Microsoft Office
  • Must have extensive experience installing and configuring PC's and software
  • Extensive experience troubleshooting hardware and software issues
  • Experience managing wireless telecom, including plan, device support, device selection, and MDM
  • Must have a good working knowledge of various software products used by the Support Center
Preferred Qualifications:
  • A+, MCSE, CSS, and/or HDA certification
  • Experience with Logistics systems and business processes
  • Preferred experience with patch management and configuration manage software

Innova Solutions offers a competitive salary and benefits package, including medical and pharmacy coverage, dental and vision insurance, 401(k), and more. If you are a motivated and experienced Support Center Analyst looking for a new challenge, please apply today.


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