HCM Consultant

About the Role

The Workday Success Plans Team is dedicated to delivering exceptional customer experiences and driving business value from Workday applications. As a key member of this team, you will play a crucial role in creating programs that help customers achieve their goals.

The team is responsible for delivering a range of services, including feature demonstrations, full feature deployments, and targeted microconsulting engagements. You will work closely with customers to understand their business needs and provide expert guidance on how to leverage Workday solutions.

At Workday, Inc., we are committed to helping the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. Our team is passionate about delivering innovative solutions that drive business results.

Key Responsibilities

1. Conduct thorough research to ensure a deep understanding of customer questions and related Workday concepts.
2. Deliver small scope consulting services in response to customer requests, providing configuration guidance, demonstrations, considerations, and tips.
3. Troubleshoot product configuration to resolve or provide optimal product configuration to meet customer business requirements.
4. Clearly and effectively communicate responses and value to customers.
5. Create and deliver customer presentations on how to use Workday features to achieve business goals.
6. Provide one-on-one consulting guidance to accelerate customer feature adoption.
7. Review customer tenants to identify adoption opportunities.
8. Stay up-to-date with industry practices and engage with customers on those topics.
9. Contribute to the creation of new programs to drive customer feature adoption.

Additional Responsibilities

1. Deliver Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers.
2. Perform configuration and business requirements reviews with detailed deliverables calling out opportunities for optimization.
3. Provide one-on-one customer configuration designs.
4. Deploy Workday features, including full deployments.
5. Travel up to 20% for customer engagements.

About You

Basic Qualifications

1. 3+ years of IT implementation experience.
2. 3+ years of experience with HR and/or Finance systems, including Workday, PeopleSoft, SAP, Oracle, and/or JD Edwards.
3. 2+ years of software consulting experience.

Other Qualifications

1. Workday Certification in HCM and at least one of the following is ideal: Talent, Recruiting, Absence, Payroll.
2. Ability to gain a thorough understanding of Workday concepts as new features are released.
3. Ability to distill complex concepts into understandable presentations for customers.
4. Ability to multitask and work on multiple engagements and deliverables simultaneously.
5. Strong critical thinking skills to understand complex, technical process issues and facilitate/influence decision making.
6. Excellent verbal and written communication skills in English.
7. Bachelor's degree or relevant work experience required. Advanced degree preferred.