Customer Service Expert
hace 7 días
Ria is a leading global money transfer company that aims to provide service excellence and competitive remittance payment services to its customers.
We are a division of Euronet Worldwide and a recognized benchmark in the quality and reliability of our public service.
Job SummaryWe are seeking a Customer Care Expert to join our dedicated team. The ideal candidate will be polite, professional, and able to work closely with other team members to provide outstanding service to our customers.
The Customer Care Expert will handle a high volume of inbound or outbound calls and create a positive experience for each customer by listening to their concerns, addressing questions or complaints, and providing accurate and efficient responses.
Main Responsibilities- Review and correct data of incorrectly processed transactions.
- Collaborate with the accounting department to reconcile and balance refunds of cancelled transactions.
- High school or college education.
- Good knowledge of MS Office and Internet Explorer.
- At least one year of work experience in customer services or a call center position.
- An additional language.
- Strong customer orientation skills.
- Excellent communications skills (both oral and written).
- Attention to detail.
- Good teamworking approach.
- Ability to work flexible schedules.
Our package includes a competitive monthly salary, food vouchers, a 30-day bonus, 15 days of initial vacation, life insurance, free access to our Gym, a dynamic and collaborative work environment, cutting-edge tools and technology, free English and French classes, and work-life balance.
Ria values diversity and is an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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