Customer Support Specialist

hace 3 semanas


Guadalajara, Jalisco, México Ntt Data Services A tiempo completo

**Job Opportunity for Customer Support Professionals**

Are you passionate about delivering exceptional customer service and technical support? We are seeking a highly skilled Customer Support Specialist to join our team at NTT Data Services.

**Key Responsibilities:**

Provide general L1 support for hardware and MS Office packages

Answer technical support calls and escalate to other support groups

Document troubleshooting steps and detailed descriptions of customer incidents and requests

Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures

**Requirements:**

Live in Guadalajara and be a Mexican citizen or have a work permit

Finished high school (official certificate of completion required)

Availability to work Monday to Friday from 7:00AM to 4:00PM

Advanced English level

6 months of experience in Customer Service and Tech Support

Knowledge of basic troubleshooting process

**We Offer:**

Grocery tickets (12% of base salary)

30 days of Christmas bonus

12 days of vacations

50% Vacation bonus

5 personal days per year

Medical insurance (you and your family)

Life insurance

Dental Insurance

Discounts with selected Optics

Opportunity to grow in the company

**Work Location:** In-person



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