Customer Support Specialist
hace 3 semanas
**Job Opportunity for Customer Support Professionals**
Are you passionate about delivering exceptional customer service and technical support? We are seeking a highly skilled Customer Support Specialist to join our team at NTT Data Services.
**Key Responsibilities:**
Provide general L1 support for hardware and MS Office packages
Answer technical support calls and escalate to other support groups
Document troubleshooting steps and detailed descriptions of customer incidents and requests
Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures
**Requirements:**
Live in Guadalajara and be a Mexican citizen or have a work permit
Finished high school (official certificate of completion required)
Availability to work Monday to Friday from 7:00AM to 4:00PM
Advanced English level
6 months of experience in Customer Service and Tech Support
Knowledge of basic troubleshooting process
**We Offer:**
Grocery tickets (12% of base salary)
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (you and your family)
Life insurance
Dental Insurance
Discounts with selected Optics
Opportunity to grow in the company
**Work Location:** In-person
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