Front Desk Operations Coordinator
hace 2 semanas
Company Overview
Marriott International, Inc. is a leading global hospitality company with a portfolio of 30 brands and over 7,000 properties worldwide.
About the Role
We are seeking a highly skilled Front Desk Operations Coordinator to join our team at The Westin Santa Fe Mexico City.
Key Responsibilities:
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- Process all payment types such as room charges, cash, checks, debit, or credit
- Process all check-outs including resolving any late and disputed charges
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
- Supply guests with directions and information regarding property and local areas of interest
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
- Complete designated cashier and closing reports in the computer system
- Cash guests' personal checks and traveler's checks
- Count bank at the beginning and end of shift
- Balance and drop receipts according to Accounting specifications
Requirements:
- High school diploma or G.E.D. equivalent
- No related work experience
- No supervisory experience
- None
Salary: Approximately $35,000 - $50,000 per year, depending on experience
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