Operations Leader

hace 4 semanas


Guadalajara, Jalisco, México Amazon A tiempo completo

About the Role:

We are seeking an experienced Operations Leader to join our Amazon Logistics team as a Delivery Experience Optimizer. In this role, you will be responsible for leading a large and diverse team to ensure the smooth delivery of millions of products to our customers.

Key Responsibilities:

  • Promote a culture of safety and wellbeing within the team
  • Analyze and implement corrective actions to ensure quality and productivity are consistently high levels
  • Support and lead a team, handle administrative work, and build a strong team culture
  • Analyze performance and suggest process improvements to optimize work and improve customer service
  • Promote best practice and continuous process improvements across the team in areas like health and safety and productivity
  • Help pilot new service types on-site, such as electric vehicles and cargo bikes
  • Collaborate with other managers to standardize shift processes

A Day in the Life:

You will work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You will also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work, and wide-scale operational contingency planning.

About the Team:

Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now, and Amazon Restaurants.

There are two sides to what we do. Our 'under the roof' associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

What You'll Need:

  • A completed Bachelor's Degree or 2+ years Amazon experience
  • 2+ years' experience in a role with similar responsibilities
  • 1+ year of direct management experience for employees and their performance
  • English Intermediate-Advanced (B2+)
  • Fluent in Spanish, both written and verbal

Estimated Salary: $80,000 - $120,000 per year, based on the location and experience. This is a competitive salary for a role of this level and experience. We offer a range of benefits, including comprehensive health insurance, 401(k) matching, and paid time off.

About Amazon:

Amazon is a customer-obsessed company that works hard to make our customers' lives easier and more enjoyable. We're a company that values innovation, customer obsession, and long-term thinking. We're committed to making Amazon a place where our employees can grow and succeed.

Location: The role is based at one of our operational sites, which may vary depending on the location. You will be required to work shifts and be flexible with your schedule.

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and innovative company
  • Professional development and growth opportunities
  • A collaborative and supportive work environment

How to Apply: If you're a motivated and experienced Operations Leader looking for a new challenge, please submit your application. We can't wait to hear from you


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