Customer Service Representative

hace 3 semanas

Ciudad de México, Ciudad de México Wesco A tiempo completo

As a Customer Service Representative at Wesco International, Inc., you will play a vital role in ensuring customer satisfaction by providing timely and effective support through various channels. Your responsibilities will include responding to customer inquiries, resolving routine and basic problems, and communicating solutions or requested information to customers.

Key Responsibilities:

  • Interact with customers by phone or in person to provide information and ensure best service possible.
  • Handle and resolve customer complaints, special orders, or returns in-store, via phone or mail.
  • Analyze customer service needs and refer to other service or technical departments for follow-up as needed.
  • Keep records of customer interactions and transactions, detailing inquiries, complaints, comments, and actions taken.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Complete customer invoicing and maintain regular contact with existing clients to understand new or existing "pains" and needs.
  • Develop strategies to address customer pain points and continually work to improve customer satisfaction.

Qualifications:

  • High School Degree or Equivalent required.
  • Associate degree (College Diploma (Canada) preferred.
  • 0-2 years of relevant experience.
  • Knowledge of customer service principles and processes, including customer needs assessment, meeting quality standards, and evaluation of customer satisfaction.
  • Ability to build working relationships with other functional areas to support mutual objectives.
  • Basic problem-solving skills and ability to analyze information to provide excellent service to internal and external customers.
  • Strong written and verbal communication skills.
  • Basic computer skills.
  • 1 year of sales experience.
  • Direct Sales (B2B) experience.
  • Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques.
  • Ability to effectively prioritize and execute tasks.
  • Ability to build and maintain long-term relationships with customers.

Wesco International, Inc. is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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