Process Improvement Specialist for Global Customer Experience

hace 2 días


Ciudad de México, Ciudad de México TeleTech Holdings, Inc. A tiempo completo

Unlock your career potential with TeleTech Holdings, Inc. as a Process Improvement Specialist for Global Customer Experience. This role offers the opportunity to work remotely in Mexico and be part of a team that brings humanity to business.

Our employees have spoken, and we're proud of our company culture, which has earned us a Great Place to Work certification in Mexico. We believe in supporting our employees' career growth and offer a range of benefits to help you thrive.

About the Role

This is an exciting opportunity to work on global process improvement initiatives that result in world-class customer solutions. As a Process Improvement Specialist, you will work directly on client-facing activities, develop reports to enable continuous performance improvement, and communicate project performance with management.

  • Develop and maintain reports to monitor and improve processes.
  • Communicate ongoing project performance with management at various levels of the organization.
  • Recommend process standards to ensure consistent methodology.
  • Coach prospective students through our Lean Six Sigma Education offerings.
Requirements

To succeed in this role, you will need:

  • A college degree or equivalent experience.
  • Certification as Lean and/or Six Sigma Black Belt.
  • Experience in process improvement methodology.
  • Experience managing cross-functional teams and leading global improvement initiatives.
  • Proficient in Microsoft Windows applications (Word, Excel, PowerPoint, Outlook, Visio, Project).
  • Proficient in Minitab or other statistical software.
What We Offer

We offer a great compensation package, including a salary of $90,000 - $120,000 per year, depending on experience. You will also receive performance bonus opportunities, benefits, and tuition reimbursement.

TTEC is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve by delivering amazing service and technology, along with humanity.



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