Client Relationship Manager
hace 4 semanas
We are seeking a dedicated and client-focused Account Manager. This role will serve as a crucial link between our clients, team members, and FlexTal Staffing LLC. The ideal candidate will be enthusiastic about assisting clients and contributing to business growth.
Key Responsibilities
- Develop and maintain long-term, mutually beneficial relationships with clients and their hiring teams.
- Provide ongoing support to both new and existing client employees through regular communication and meetings.
- Oversee the transition of employees to clients effectively.
- Identify open positions and opportunities for clients and prospects.
- Collaborate with finance and accounting teams to ensure timely and accurate payments from clients.
- Handle administrative tasks such as drafting agreements, entering data into the CRM, and assisting the business development team.
- Assess and understand client needs to ensure satisfaction.
- Deliver accurate, valid, and comprehensive information to clients.
- Address customer complaints, offering suitable solutions and alternatives promptly; follow up to confirm resolution.
- Maintain records of client interactions, manage customer accounts, and organize documentation.
Qualifications
- Demonstrated experience in customer support or account management.
- Minimum of 5 years in a similar position.
- Ability to thrive in a fast-paced, dynamic environment.
- Familiarity with CRM systems and practices; experience with HubSpot is a plus.
- Exceptional communication and presentation abilities.
- Strong multitasking, prioritization, and time management skills.
- Experience working with clients in healthcare or hospitality sectors is advantageous.
- Proficient in English.
- Open to hybrid work arrangements.
Benefits
Attractive Benefits for Our Team
- Christmas Bonus: 30 days, payable in December.
- Major Medical Expense Insurance: Coverage up to $20,000,000.00 MXN.
- Minor Medical Insurance: VRIM membership with exclusive discounts on medical appointments and accident reimbursements.
- Dental Insurance: Maintain your smile with confidence.
- Life Insurance: Coverage for death and disability.
- Vacation Days: 12 vacation days in accordance with Federal Labor Law, plus 3 floating holidays in addition to the 7 official holidays.
- Cell Phone Reimbursement & Transportation Subsidy.
- Hybrid Work Model: Enjoy the flexibility of remote and in-office work.
- Multicultural Exposure: Collaborate with teams across Mexico and the United States.
- Internal Events: Balance your professional and personal aspirations.
- Exclusive Discounts: Access benefits with various companies as part of FlexTal.
- Academic Partnerships: Opportunities with national universities and language schools.
- Career Advancement: We are committed to supporting your career growth.
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