Client Relationship Manager

hace 4 semanas


Guadalajara, Jalisco, México FlexTal Staffing LLC A tiempo completo

We are seeking a dedicated and client-focused Account Manager. This role will serve as a crucial link between our clients, team members, and FlexTal Staffing LLC. The ideal candidate will be enthusiastic about assisting clients and contributing to business growth.

Key Responsibilities

  • Develop and maintain long-term, mutually beneficial relationships with clients and their hiring teams.
  • Provide ongoing support to both new and existing client employees through regular communication and meetings.
  • Oversee the transition of employees to clients effectively.
  • Identify open positions and opportunities for clients and prospects.
  • Collaborate with finance and accounting teams to ensure timely and accurate payments from clients.
  • Handle administrative tasks such as drafting agreements, entering data into the CRM, and assisting the business development team.
  • Assess and understand client needs to ensure satisfaction.
  • Deliver accurate, valid, and comprehensive information to clients.
  • Address customer complaints, offering suitable solutions and alternatives promptly; follow up to confirm resolution.
  • Maintain records of client interactions, manage customer accounts, and organize documentation.

Qualifications

  • Demonstrated experience in customer support or account management.
  • Minimum of 5 years in a similar position.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Familiarity with CRM systems and practices; experience with HubSpot is a plus.
  • Exceptional communication and presentation abilities.
  • Strong multitasking, prioritization, and time management skills.
  • Experience working with clients in healthcare or hospitality sectors is advantageous.
  • Proficient in English.
  • Open to hybrid work arrangements.

Benefits

Attractive Benefits for Our Team

  • Christmas Bonus: 30 days, payable in December.
  • Major Medical Expense Insurance: Coverage up to $20,000,000.00 MXN.
  • Minor Medical Insurance: VRIM membership with exclusive discounts on medical appointments and accident reimbursements.
  • Dental Insurance: Maintain your smile with confidence.
  • Life Insurance: Coverage for death and disability.
  • Vacation Days: 12 vacation days in accordance with Federal Labor Law, plus 3 floating holidays in addition to the 7 official holidays.
  • Cell Phone Reimbursement & Transportation Subsidy.
  • Hybrid Work Model: Enjoy the flexibility of remote and in-office work.
  • Multicultural Exposure: Collaborate with teams across Mexico and the United States.
  • Internal Events: Balance your professional and personal aspirations.
  • Exclusive Discounts: Access benefits with various companies as part of FlexTal.
  • Academic Partnerships: Opportunities with national universities and language schools.
  • Career Advancement: We are committed to supporting your career growth.


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