Customer Experience Associate
hace 3 semanas
About Helpware
Helpware is a technology-driven company that provides top-notch customer experience and operational support to modern businesses. Our team of experts delivers exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies.
Job Overview
The Customer Service Associate will be responsible for managing schedule and pricing requests from our builder customers, ensuring work ticket scheduling and close-out processes are executed daily. They will work closely with our branch office managers, accounting, and estimating departments to enable operations to run smoothly each day.
Main Responsibilities
- Update work ticket statuses promptly
- Provide accurate documentation to accounting for billable work
- Routinely route non-schedule related inquiries to the appropriate person or department
- Update project records in our scheduling software when project documents or purchase orders are submitted
- Coordinate with the Branch Office Managers to ensure the next day's work list and documentation is accurate and in order by the end of the day
Qualifications
- Excellent, friendly, and effective communication skills
- Positive attitude with an excitement for helping keep the branch teams organized and prepared
- Basic administrative assistant knowledge
- Familiar with basic Excel and Word programs and functions
- Organized
- Punctual
- Ability to manage priorities and workflow in a high-volume company environment
- Must be able to read and write in English
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