Customer Experience Associate

hace 3 semanas


Guadalajara, Jalisco, México Helpware A tiempo completo

About Helpware

Helpware is a technology-driven company that provides top-notch customer experience and operational support to modern businesses. Our team of experts delivers exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies.

Job Overview

The Customer Service Associate will be responsible for managing schedule and pricing requests from our builder customers, ensuring work ticket scheduling and close-out processes are executed daily. They will work closely with our branch office managers, accounting, and estimating departments to enable operations to run smoothly each day.

Main Responsibilities

  • Update work ticket statuses promptly
  • Provide accurate documentation to accounting for billable work
  • Routinely route non-schedule related inquiries to the appropriate person or department
  • Update project records in our scheduling software when project documents or purchase orders are submitted
  • Coordinate with the Branch Office Managers to ensure the next day's work list and documentation is accurate and in order by the end of the day

Qualifications

  • Excellent, friendly, and effective communication skills
  • Positive attitude with an excitement for helping keep the branch teams organized and prepared
  • Basic administrative assistant knowledge
  • Familiar with basic Excel and Word programs and functions
  • Organized
  • Punctual
  • Ability to manage priorities and workflow in a high-volume company environment
  • Must be able to read and write in English


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