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Senior Technology Consultant

hace 1 mes

Ciudad de México, Ciudad de México ServiceNow A tiempo completo

About the Role

We are seeking a highly skilled Technical Consultant to join our ServiceNow Impact team in Costa Rica. As a key member of our global customer success organization, you will help customers unlock business value and accelerate the adoption of our products through delivering technical accelerators.

Key Responsibilities

  • Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely.
  • Prepare all client-facing and internal deliverables that are technology-related.
  • Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
  • Guide development of new offerings for our technical accelerator portfolio.
  • Engage with customers' requests in Impact, including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations.
  • Demonstrate the product, both standard and tailored to customer needs.

Requirements

  • Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments.
  • Knowledge of technical components such as LDAP, SAML/SSO, and integrations that make use of these technologies.
  • Ideally experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products.
  • Experience working with Agile methodologies.
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
  • Excellent interpersonal skills, customer-centric attitude, and experience working with cross-functional teams and multi-level stakeholders.