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Sales Operations Coordinator

hace 2 meses

Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

Job Summary
As a Sales Operations Representative at Hewlett Packard, you will play a critical role in managing sales documentation, updating CRM data, and assisting in sales support strategy development. This position requires a detail-oriented individual who can conduct market research, handle escalated customer issues, and analyze customer feedback to contribute to sales forecasting and process optimization.

Responsibilities
- Ensure accurate and timely organization and management of sales-related documentation, contracts, invoices, and purchase orders.
- Maintain and update customer information in the CRM system, ensuring data accuracy and completeness.
- Collaborate with sales and demand planning teams to optimize inventory and resources, contributing to sales forecasting efforts.
- Identify opportunities for process optimization and suggest improvements to streamline sales support operations and enhance customer satisfaction.
- Manage escalated customer issues or disputes, working with relevant teams and management to find swift and satisfactory resolutions.
- Gather and analyze customer feedback through surveys or direct communication, using the feedback to improve products, services, and overall customer experience.
- Prepare materials and reports for sales meetings, ensuring the sales team has all necessary information to make informed decisions.
- Provide guidance and support to junior team members, helping them develop their skills and knowledge in sales operations and customer support.

Education & Experience
- Typically requires a High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 4-6 years of related work experience, preferably in customer support, sales operations, sales support, people management, or a related field.

Preferred Certifications
- Certified Sales Operations Professional (CSOP)

Knowledge & Skills
- Account Management
- Accounting
- Billing
- Customer Inquiries
- Customer Relationship Management
- Data Entry
- Digital Transformation
- Finance
- Invoicing
- Marketing
- Merchandise Exchanges
- Merchandise Returns
- Order Management
- Order Management Systems
- Order Processing
- Purchasing
- SAP Applications
- Selling Techniques
- Supply Chain
- Upselling

Cross-Org Skills
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

Impact & Scope
- Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
- Works on assignments that are moderately complex in nature and require intermediate problem resolution.