Merchant Experience Liaison

hace 3 semanas


Ciudad de México, Ciudad de México DoorDash A tiempo completo
About the Role

We are seeking a highly skilled Merchant Experience Partner to join our Customer Experience team. As a key member of our operations team, you will play a critical role in ensuring the success of our merchants by providing exceptional support and service.

Key Responsibilities
  • Collaborate with merchants to resolve complex issues and provide proactive support to ensure their success on the DoorDash platform.
  • Build and maintain strong relationships with merchants through regular communication and issue resolution.
  • Develop and implement strategies to improve merchant satisfaction and retention.
  • Work closely with internal teams to resolve issues and improve processes.
  • Provide expert-level support to merchants, including troubleshooting and resolving technical issues.
Requirements
  • 3+ years of experience in customer support, account management, or a related field.
  • Fluency in English and Mandarin/Cantonese.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
About DoorDash

At DoorDash, we are committed to empowering local economies and providing exceptional customer experiences. We are a technology and logistics company that is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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