Digital Transformation Lead
hace 4 semanas
As a Customer Success Director at Backbase Inc., you will play a pivotal role in deepening and expanding strategic partnerships with key enterprise customers across the region. You will be responsible for nurturing executive-level relationships, guiding customers through every phase of the Backbase journey, and collaborating cross-functionally to drive exceptional customer satisfaction, retention, and growth.
In this role, you will shape and execute success strategies that not only maximize product adoption but also ensure customers derive long-term value from Backbase solutions. With a strong focus on regional and bank-specific goals, you will be instrumental in driving advocacy, expanding revenue opportunities, and serving as the voice of the customer.
You will mentor and empower team members to enhance their performance and grow their careers within Backbase. This role involves frequent travel across the region and requires a strong ability to build and maintain relationships with key executive stakeholders.
Key Responsibilities:
- Build and cultivate strong, enduring relationships with C-level executives and key stakeholders across the region.
- Facilitate high-stakes discussions with multiple stakeholders, aligning customer goals with Backbase's solutions and navigating complex adoption and utilization challenges.
- Engage proactively with customers throughout the software development lifecycle, anticipating needs and positioning Backbase as an integral partner in their digital transformation journey.
Value Proposition:
This role offers a unique opportunity to make a significant impact on Backbase's customer success and grow our capability in your region, helping our customers achieve their strategic goals while driving growth and adoption of our engagement banking platform and other solutions.
What We Offer:
We provide a dynamic work environment that fosters collaboration, innovation, and continuous learning. Our employees enjoy a range of benefits, including competitive salary, comprehensive health insurance, flexible work arrangements, and professional development opportunities.
The estimated annual salary for this position is around $120,000-$180,000 depending on location and experience.
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