Senior Order Fulfillment Specialist

hace 3 semanas


Hidalgo, México Colgate-Palmolive A tiempo completo

Colgate-Palmolive is a leading global consumer products company with a presence in over 200 countries and territories. We are seeking a Senior Order Fulfillment Specialist to join our team.

Salary: $55,000 - $65,000 per year

Job Description:

We are looking for an experienced Senior Order Fulfillment Specialist to handle the Order to Invoice process within CP Best Practice standards. The successful candidate will collaborate with local Customer Development Teams (CDTs) on effectively supporting order to invoice fulfillment. Key responsibilities will include handling non-revenue processes, ensuring timely deliveries to customers, and supervising all aspects of the customer service process.

Main Responsibilities:

  • Develop effective internal customer communications and relations to facilitate effective order to invoice fulfillment.
  • Collaborate with local CDTs and Logistics to investigate and resolve order management and delivery issues.
  • Support the achievement of all service goals for assigned customers.
  • Highlight delivery and distribution issues to Logistics for follow-up and corrective action.
  • Communicate any special internal customer requirements to Logistics.
  • Analyze and collaborate with local CDTs to settle appropriate action to resolve issues relative to customer returns and refusals and its follow-up Logistics execution.
  • Work with local CDTs and Logistics to eliminate supply chain inefficiencies and reduce costs in the order to invoice process.
  • Accountable for the CS Key Performance Indicators analysis and results and taking corrective action when necessary to improve service or highlight supply chain issues.
  • Operates within Customer Service guidelines and Distribution networks to optimize service and delivery costs.
  • Prepare periodic (Weekly & Monthly) customer service and cost to serve updates for distribution to local and division CDTs and CS&L management.

Requirements:

  • Bachelor's degree in Industrial Engineering, Logistics, Business Administration or related field.
  • 1 year of experience in Customer Service/Order Fulfillment, Planning or Logistics.
  • Advanced English level.
  • Experience using SAP.
  • Desirable advanced Excel skills.

Benefits:

  • Equal Opportunity Employer
  • Competitive salary and benefits package


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