Technical Architect Associate

hace 4 semanas

Ciudad de México, Ciudad de México Zendesk A tiempo completo
Job Opportunity

We are seeking a skilled Technical Architect Associate to join our Professional Services Team. As a key member of our team, you will work closely with customers to gather business requirements, document functional and technical recommendations, and define, document, and execute technical solutions.

Your responsibilities will include participating in Learn Workshops, documenting requirements, running Technical Workshops, documenting requirements, creating Functional and Technical Design Documents based on requirements, configuring Zendesk based on the agreed Functional Design Document, building technical solutions based on the Technical Document Document, creating custom reports using GoodData (Insights) based on customer requirements, engaging in multiple projects concurrently, maintaining technical product expertise across the entire Zendesk product suite, and keeping up to date with web development and customer experience best practices.

Requirements
  • Bachelor's degree or minimum 3+ years technical consulting experience
  • Experience working on medium to low complex customer engagements
  • Experience with various architectures (Web, Enterprise, SaaS) and methodologies
  • Experience with JavaScript and HTML/CSS
  • Experience with RESTful and JSON API
  • Experience with SSO and telephony solutions
  • Experience with creation of UI designs
  • Good understanding of Project Management and Business Analysis fundamentals
  • Good understanding of support processes and infrastructure
  • Excellent instincts and ability to interface at a senior level with ease
  • Excellent communication, interpersonal skills, and eloquent writing skills
  • Passionate about customer service and how it can transform businesses
  • Strong organizational skills and the ability to multitask
  • Be accountable for billable utilization targets
  • Ability to deliver consulting onsite and remote
  • Minimal domestic / international travel
Nice to Have
  • Familiarity with a backend programming language (Ruby, Python, Java, C#, etc)
  • Familiarity with a frontend programming language/framework (Javascript, React, Vue, JQuery, etc)
  • Familiarity with AWS and/or AWS Certification
Work Environment

We are a digital-first company that values flexibility and work-life balance. Our hybrid work model allows you to work remotely for part of the week and collaborate with your team in our Mexico City office. As a Technical Architect Associate, you will be expected to attend our office on a weekly basis for part of the week. Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

At Zendesk, we believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.

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