Software Engineering Team Lead

hace 7 días


Ciudad de México, Ciudad de México Audible A tiempo completo

**About This Opportunity**

Audible's technology teams play a vital role in connecting listeners with millions of stories. As a Support Engineering Manager, you'll identify potential obstacles and implement solutions to enable our engineers to achieve strategic business goals.

This is a chance to drive innovation, mentor future leaders, and inspire growth within Audible's technology team. You will be responsible for coaching teams to deliver high-value products and programs that meet the needs of millions of customers.

**Key Responsibilities**

  • Lead technical efforts across the organization and provide support to peers
  • Develop expertise in system design and configuration and contribute to architecture design
  • Participate in team-wide user groups to exchange information, procedures, and best practices
  • Collaborate with development and QA teams to improve service supportability, scalability, and performance
  • Manage team-wide outages and ensure timely resolution
  • Define Service Level Agreements (SLAs) and drive the team to meet them through metrics creation and analysis
  • Conduct team planning and reviews

**Requirements and Qualifications**

  • Solid understanding of the business as it relates to supported services
  • Expertise in system design and configuration
  • Familiarity with technologies, tools, procedures, resources, and best practices used to improve operational excellence
  • Ability to determine best practices for code management, support, code builds, and code deployments
  • Strong leadership skills and ability to display core values

**What We Offer**

Audible offers a competitive salary range of $175,000 - $250,000 per year, depending on experience. The company provides a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package including health insurance, retirement savings plan, and paid time off.



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