Operations Manager

hace 2 meses


Cuautitlán Izcalli, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo
About the Role

Amazon is seeking a highly skilled Operations Manager to lead our Fulfillment Centers (FCs) to excellence. As a key member of our team, you will be responsible for driving business objectives, developing people, and optimizing operations to meet and exceed our business plan.

Key Responsibilities
  • Develop and implement staffing plans, schedules, quality initiatives, and process change initiatives to drive business results.
  • Measure performance, provide feedback, and hold Area Managers accountable for their performance and departmental results.
  • Leverage Operations and Area Managers to source and nurture ideas, and roll them into improvement plans for the functional area.
  • Ensure best practices are shared across departments, shifts, and the network.
  • Collaborate with support staff to build and secure support and resources for projects and initiatives.
  • Address operational and personnel issues affecting the functional area.
  • Surface issues with potential to affect multiple functional areas, along with ideas for solutions, to Sr. Ops, General Manager, and/or HR.
Requirements
  • 3+ years of performance metrics, process improvement, or lean techniques experience.
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
  • Bachelor's degree in business, engineering, operations, supply chain, transportation logistics.
  • 3+ years of employee and performance management experience.
  • 5+ years Operations Management experience in manufacturing, production, distribution environment or related industry and supervisory responsibility for a minimum of 100 hourly employees.
  • Spanish and English Fluent.
Preferred Qualifications
  • Basic/Working knowledge of Six Sigma tools and Lean techniques preferred.

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