Technical Support Analyst
hace 6 días
This is an exciting opportunity to join our fast-paced help desk team as a Bilingual Help Desk Analyst. As a key member of our team, you will provide technical support to internal users, resolving hardware, software, and system-related issues.
Key Responsibilities:
- Provide timely and high-quality technical support to internal users.
- Manage incoming support requests, prioritize tasks, and follow up to ensure prompt resolution of issues.
- Fix and diagnose issues related to operating systems, hardware devices, network connectivity, and software applications.
What we need to see from you:
- Technician, Technologist, or Professional in Systems Engineering, Electronic Engineering, Software Engineering, or related fields.
- Previous experience in a helpdesk or technical support role, providing on-site or remote assistance.
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