Zillow | SOC Analyst

About the team The security operations center (SOC) monitors, detects, analyzes, and responds to security incidents in real-time. The SOC helps protect from cyber threats, minimizing damage caused by security breaches, and ensuring compliance with regulatory requirements and industry standards
Our objective is to protect computer systems, networks, and sensitive information from unauthorized access, use, disclosure, disruption, modification, or destruction.
Zillow, the top real estate website in the U.S., is building an on-demand real estate experience. Whether selling, buying, renting or financing, customers can turn to Zillow to find and get into their next home with speed, certainty and ease.
About the role We are seeking a motivated and detail-oriented Tier 1 SOC Analyst to join our cybersecurity team. In this entry-level role, you will play a key part in protecting our organization's digital assets by supporting investigation, detection, and response activities. This is an excellent opportunity for candidates with strong IT technical experience in administration, engineering, coding, or extensive help desk experience who are looking to transition into cybersecurity.
You will assist with monitoring security alerts, analyzing potential threats, and collaborating with senior analysts to ensure the security of our systems. This role provides a phenomenal opportunity for growth, learning, and hands-on experience in a collaborative environment.

As a SOC Analyst, you will:
Monitor security alerts from various sources and escalate incidents as needed.

Follow incident response playbooks for common scenarios such as phishing attempts, malware detection, and basic security incidents.

Assist in initial investigations using tools like CrowdStrike, AWS GuardDuty, and Lacework under the guidance of senior analysts.

Support the identification and logging of potential Indicators of Compromise (IOCs) using tools like Exabeam, O365 Defender, and other SIEM platforms.

Participate in basic threat analysis and prioritize alerts based on severity.

Assist with monitoring cloud environments (e.g., AWS) for security alerts, including misconfigurations and suspicious activity.

Support the implementation of access controls and respond to simple cloud-related security incidents.

Document incident details, actions taken, and lessons learned in the appropriate systems.

Help refine and update response playbooks based on feedback and ongoing incidents.

Document incident details, actions taken, and lessons learned in the appropriate systems.

Help refine and update response playbooks based on feedback and ongoing incidents.

This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.

In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.

Who you are Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field (or equivalent practical experience).

Relevant certifications (Security+, CySA+, or similar) are a plus but not required.

1-2 years of experience in IT support, system administration, network administration, or help desk roles.

Experience in troubleshooting, technical support, or coding is highly valued.

Previous security-related experience is a plus but not required.

Familiarity with operating systems such as Windows, macOS, and Linux.

Basic understanding of networking concepts and security fundamentals.

Exposure to SIEM tools or endpoint security tools is a plus.

Willingness to learn scripting (Python, PowerShell) for automation.

Get to know us Zillow is reimagining real estate to make it easier to unlock life’s next chapter.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a  fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.