Ambassador ATM

Ambassador ATM (Mexico City)

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

New Transfusion Medicine Mexico structure requires an Ambassador ATM responsible for providing support to customers and distributors in the processes of installation, preventive, predictive, and corrective maintenance of transfusion equipment, ensuring their operation in accordance with global and local standards and procedures, with the expansion of existing accounts, improvement in account profitability, and managing first-line service.

What You’ll Do:

- Technical field support, including hardware, software and scientific applications for Abbott. instrument and informatics systems and products used in transfusion medicine.
- Ensure compliance with corporate / customer requirements and operating procedures.
- Analyze performance data and support escalation of product performance issues.
- Utilize sophisticated remote and predictive service tools to minimize customer downtime, compile reports, manage complaints and inform product performance investigations.
- Manage a timely and effective preventative maintenance program.
- Ensure territory spare parts inventories are maintained and used efficiently.
- Align work practices to deliver customer satisfaction and service performance metrics.
- Identify service sales opportunities and work with the team to develop or close them.
- Ensure regularly scheduled operational and business review meetings are conducted.
- Conduct service support and reliability review in territory.
- Manage inventory levels and order management as required.

Required Qualifications

- Bachelor’s degree or equivalent experience in Biomedical Engineering, Electrical Engineering, Electronics Engineering, Bionic Engineering, Mechatronic Engineering is required.
- Experience of 3 to 5 years in the area of Diagnostics, Transfusion or similar.
- Availability to travel.
- Proficiency in Excel, PowerPoint, Power BI (minimum 80%, ideally 100%).
- English advanced.
- Communication skills, teamwork, and coordination.

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.