Customer Service Associate

hace 1 semana

Miguel Hidalgo, México AT&T A tiempo completo

Job Description: SAVE your place in AT&T We are already open for 2025, but the seats are limited so apply NOW, get selected in November and start in January 2025. What you’ll do: Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience. Applying customer relationship and/or sales techniques to recommend and/or sell a variety of AT&T products or services to meet customers' needs. Provide customer service & billing support, solve any issue related with a customer´s account. Adding new lines or services to accounts to help customer´s business grow Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer´s needs beyond just the resolution of the issue. Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution. Products offered, Telephone Services, hotspots and device that connects with a network, also able to offer DIRECTV, Internet, programs and different type of systems for businesses. Type of sales: Upgrades, package change, adding new services, plan change What you’ll bring: Advanced English fluency to engage with US based English speakers. Experience using a personal computer and Microsoft Office products is a must 1 year of sales experience. (Or excellent communications skills). Ability to train/work 5 days (40 hours during operation hours) + 2 days off per week. Our center operates from 7:00 am to 6:30 pm CST, Monday to Saturday (considering Daylight Saving Time & Holidays). Your 1st day off is Sunday the 2nd day off is assigned to you by your Manager.   Offering unmatched service is rewarding in many ways, starting with an enhanced salary. Monthly Base Salary: MXN$18,566.66 (before Taxes) Average monthly bonus of MXN $8,000, when you meet your sales and service targets Monthly Grocery vouchers MXN $1,519 every 14 days Monthly Restaurant vouchers MXN $1,216 every 14 days   In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for additional perks: Life Insurance 15 days of Christmas Bonus Vacation days, plus three personal days, onsite medical and more. 50% discount on five lines of AT&T Wireless service. Paid training starting from the first day.   Is it a remote job? This is not a remote.  This job will require to you work in our offices starting on your first day of training, and you will need to confirm your availability to work on site during the interview process.  We do not currently offer remote or hybrid job opportunities.   Connect with your future today.  Apply now Weekly Hours: 40 Time Type: Regular Location: Naucalpan De Juarez, Estado de Mexico, Mexico It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

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