Senior Manual Tester

hace 2 semanas

Guadalajara, México EPAM Systems A tiempo completo

We are seeking a highly skilled **Senior Manual Tester** to join our team and ensure the quality of our products and services. In this role, you will be responsible for building and promoting a quality-oriented culture, conducting audits, analyzing findings, and coaching team members to improve performance. This is an opportunity to make a significant impact on our organization's quality assurance processes.

RESPONSIBILITIES
- Build and promote a quality-oriented culture through innovative infrastructure, communications, awareness programs, and training
- Facilitate and conduct audits, analyze findings, suggest improvements, and track issues to closure
- Review cases in accordance with KPIs and SLAs and ensure case accuracy and quality standards
- Provide additional case scrubs as needed and analyze DSATs to improve team performance
- Coach agents on quality-related topics, including 1:1 and group coaching sessions
- Identify and address widespread QA problems through group coaching and targeted initiatives
- Follow up on feedback and manage case flagger escalations
- Oversee and measure the impact of QA challenge area projects

**REQUIREMENTS**:

- At least 3+ years of experience in manual testing and quality assurance
- Strong QA profile with experience working in at least one technical environment
- Proven ability to analyze and create actionable insights to improve team performance
- Advanced knowledge of QA reporting, including identifying incorrect or missing product categorizations and resolutions
- Excellent communication and coaching skills
- Self-managing with the ability to take on new responsibilities to meet changing business demands
- Proficient in creating and providing reports and KPIs upon request
- Experience in managing technical environments and IT services with a strong focus on business ownership and customer satisfaction
- Familiarity with ITIL/ITSM processes, with the ability to train others and contribute to process improvement
- Capable of quickly adapting to changes in support teams and products
- B2+ English level

WE OFFER
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more

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