Empleos actuales relacionados con Customer Service Trainer - Desde casa - Proper
-
Customer Service Representative
hace 1 semana
Desde casa, México 1 Customer Service A tiempo completoJob Title: Customer Service Representative (Bilingual English/Spanish) Company: 1 Customer Service Location: Remote - Mexicali, Baja California **Job Type**: Full-Time (40 Hours per week) Job Summary: Key Responsibilities: - Work with our ticket system to resolve customer inquiries and complaints in a timely manner - Retain customers and resolve...
-
Dispatcher/customer Service Representative
hace 1 semana
Desde casa, México Local Service Pros Plumbing A tiempo completoGreat opportunity to join a stable family-owned company with a great work/ life balance. Now hiring an “Call Center Inbound Dispatching Representative” who will provide relief and support for dispatch department (plumbing experience a plus) and customer service. You will be one of the voices of Local Service Pro Plumbing. Do you have a great attitude,...
-
Dispatcher/customer Service Representative
hace 1 día
Desde casa, México Local Service Pros Plumbing A tiempo completoGreat opportunity to join a stable family-owned company with a great work/ life balance. Now hiring an “Call Center Inbound Dispatching Representative” who will provide relief and support for dispatch department (plumbing experience a plus) and customer service. You will be one of the voices of Local Service Pro Plumbing. Do you have a great attitude,...
-
Customer Service Representative
hace 3 días
Desde casa, México Brickon Property Management A tiempo completo**Customer Service Representative Job Description** **Who We Are**: Brickon is a short-term rentals company, aiming to become the biggest and beloved brand of high hospitality in México, Latam and the world. **About the Role**: We are looking for an ambitious Customer Service Representative that can provide our clients and guests with the most...
-
Customer Service Representative
hace 4 días
Desde casa, México Remote Leverage A tiempo completo**Customer Service Representative** Hiring **REMOTE Customer Service Reps -**Multiple positions immediately available. **$1000-$2500 USD per Month** We help US businesses hire applicants from Latin America and the Philippines, and we have multiple open Customer Service Rep positions we need to immediately hire. You would be working with the business...
-
Customer Service Representative
hace 5 días
Desde casa, México Motorcycle Safety Academy A tiempo completo**Overview**: A customer service representative is a professional who handles incoming or outgoing customer calls for a business. They are the front line of communication between a company and its customers, providing support, answering questions, resolving issues, and sometimes selling products or services. **Pay Rate**: Pay rate is MX$10,000 to...
-
Customer Service Representative
hace 1 semana
Desde casa, México US Appliance A tiempo completoUS Appliance Repair Customer Service Representative - Give exceptional customer service - Organize and route incoming telephone calls - Able to be multi-player - Computer skills - Use Smartsheet for very basic functions - Must be able to manage time effectively Customer service representative with other office responsibilities. Hourly pay will increase...
-
Customer Service Reps
hace 7 horas
Desde casa, México CobaltoTalent A tiempo completoIf you are looking to upgrade your professional career by working remotely for a US company, we have good news! CobaltoTalent is hiring **Customer Service Reps **in Mexico to support the success of our US clients. CobaltoTalent is a US-based recruiting company dedicated to increasing productivity and peace of mind for business leaders. Are you ready for an...
-
Customer Service Representative
hace 1 día
Desde casa, México Dieta Bella A tiempo completoWe are a Weight Loss Company with 9 locations in California and an Online store available for all in the United States. We are looking for a Customer Service Representative that will be in charge of managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to...
-
Customer Service Representative
hace 7 horas
Desde casa, México Sofia Health A tiempo completo**Company Description** Sofia is a platform that provides personalized, complementary health and wellness solutions. Whether you're seeking 1:1 sessions with top providers, group classes, or trending wellness products, Sofia makes it easy to discover and schedule services. We empower individuals to get options, answers, and results, while also helping...
-
Customer Service Representative
hace 1 semana
Desde casa, México 1840 & Company A tiempo completo**Description**: We are seeking a talented Customer Service Representative to join our client's team. As a Customer Service Representative, you will be responsible for providing exceptional service to customers, handling inquiries, troubleshooting issues, and maintaining strong customer relationships. **Responsibilities**: - Data entry of orders -...
-
Customer Service Representative
hace 4 días
Desde casa, México Anstellen Global A tiempo completoOur client, a professional firm in the Technology industry is looking to engage a Customer Service Representative / Dispatcher, to support the needs of both the clients and staff. This position involves being the primary point of contact for: - Answer all incoming service calls and requests for Technical support. - Assigning and scheduling Technical...
-
Customer Service Manager
hace 1 día
Desde casa, México InkAdmin A tiempo completo**About InkAdmin** InkAdmin is a fast-growing startup transforming the tattoo industry through a blend of top-notch client management services, digital marketing expertise, and innovative technology. Our mission is to support tattoo artists and studios by providing them with the tools, resources, and client management they need to thrive. As we continue to...
-
Customer Service Representative
hace 3 días
Desde casa, México Practice Axis A tiempo completo**Customer Service Specialist** - Full Time - Remote - Reports to: Customer Service Manager & CEO - English fluency required **About Practice Axis** Practice Axis is on a mission to increase access to mental healthcare by providing tools to owners of mental health therapy practices that allow them to grow and scale their practices. Practice Axis drives...
-
Bilingual Customer Service Representative
hace 4 días
Desde casa, México EcoFusion Pest Control A tiempo completoWe are seeking a highly motivated and organized individual to join our team at EcoFusion Pest Control, a leading pest control company. This position combines the responsibilities of an Office Administrator and a Customer Service Representative. As an Office Administrator/Customer Service Representative, you will play a vital role in providing excellent...
-
Customer Service Representative
hace 1 semana
Desde casa, México Aventus A tiempo completo**Customer Service Representative: Elevate Your Career with Aventus!** Welcome to Aventus! As a boutique customer experience BPO located in Charleston, South Carolina, we've been revolutionizing the industry for 10 years! We pride ourselves on delivering exceptional omnichannel support to over 30+ remarkable clients and partners in the DTC and direct...
-
Customer Service Representative
hace 3 días
Desde casa, México Aventus LLC A tiempo completo**Customer Service Representative: Elevate Your Career with Aventus!** Welcome to Aventus! As a boutique customer experience BPO located in Charleston, South Carolina, we've been revolutionizing the industry for 10 years! We pride ourselves on delivering exceptional omnichannel support to over 30+ remarkable clients and partners in the DTC and direct...
-
Remote Customer Service
hace 7 horas
Desde casa, México Intugo A tiempo completoThis business line is focused on helping people from throughout the United States through different processes. Day-to-Day Tasks - Greet and assist customers over the phone to determine their questions, needs, and reasons for their patronage. - Provide information about the firm services - Answer customer questions and inquiries using well-informed and...
-
Customer Service Representative
hace 1 semana
Desde casa, México 1840 & Company A tiempo completoOur client is a leading provider of cutting-edge solutions in the field of Asset Recovery. Our commitment to innovation and customer satisfaction sets us apart, and we are seeking a dedicated Remote Customer Service Representative to join our dynamic team. **Job Overview**: As a Remote Customer Service Representative you will be our valued subscribers'...
-
Customer Service Executive
hace 1 semana
Desde casa, México Central Park Puppies A tiempo completo**Customer Service Executive - (Remote) ** **Full-Time / Part-Time** - Shaping the Digital Future of Pet Lovers Everywhere_ **About Us**: With a legacy spanning over 20 years in the pet industry, we have carved a niche for ourselves as thought leaders and innovators. Our latest brand, Central Park Puppies, has been operating successfully for over a decade,...
Customer Service Trainer
hace 3 semanas
**Proper is a quickly growing startup that values your skills, voice, and happiness.**
We’re a team of developers, designers, engineers, accountants, CPAs, project managers, and creatives worldwide. But we’re also surfers, hikers, Sichuan-eaters, photographers, artists, world travelers, meme lovers, and life-havers. Together, we provide the most technologically advanced property accounting services in the world. We’re proud to be creating something new that improves people’s lives while working together in a culture of collaboration, respect, communication, joy, and personal growth.Read more about what we do at Proper.ai
**We’re seeking a Customer Service Trainer to join our**team.**
Proper is seeking a Customer Service Trainer who will not only facilitate training but will also monitor performance, iterate on methodologies, and ensure that the team consistently delivers a world-class customer experience. We’re looking for someone with a collaborative, positive, proactive attitude, and strong communication skills, who are excited to be working in a fast-paced environment that’s continuously evolving. If that sounds like you and you’re excited by the idea of joining a world-class team that’s passionate about growing together, we look forward to hearing from you Proper is a San Francisco-based tech startup. This full-time position would be based in LATAM.
**Role Description**:
- The Customer Service Trainer will be responsible for training and coaching customer-facing roles within the Accounting Team, primarily accountants transitioning into customer-facing responsibilities. This role will also work closely with the Operations Excellence Team to define, document, and implement Standard Operating Procedures (SOPs) and best practices for customer service.
**Key Responsibilities**:
- ** Training Development & Facilitation**:
- Design, develop, and facilitate customer service training programs tailored to accountants transitioning into customer-facing roles.
- Implement best-in-class training methodologies, including experiential learning, role-playing, and case studies.
- Conduct in-person and virtual training sessions in English (Bilingual Spanish/English required).
- ** SOPs & Best Practices Development**:
- Collaborate with the Operations Excellence Team to define and document customer service SOPs and best practices.
- Develop guidelines for handling difficult customer interactions, de-escalation techniques, and proactive engagement.
- Coaching & Continuous DevelopmentMonitor customer-facing team performance to identify skill gaps and training opportunities.
- Provide one-on-one coaching to team members struggling with assertiveness, confidence, or customer empathy.
- Conduct regular training refreshers to reinforce key customer service principles.
- ** Performance Measurement & Feedback**:
- Develop and track key performance indicators (KPIs) for customer service training effectiveness.
- Partner with leadership to implement feedback loops for continuous improvement.
- ** Cultural & Soft Skills Development**:
- Help accountants develop soft skills such as active listening, empathy, assertiveness, and relationship-building.
- Instill a mindset of customer-centric service to enhance overall client satisfaction.
**Required Skills**:
- ** Hard/technical skills**:
- Customer service training development and facilitation.
- Experience training technical professionals (e.g., accountants, engineers, or analysts) in soft skills.
- Knowledge of customer service excellence frameworks (e.g., Ritz-Carlton Gold Standards, Disney Institute methodologies).
- Experience in developing and implementing SOPs for customer service teams.
- Strong knowledge of de-escalation techniques and customer engagement strategies.
- Fluent proficiency in English.
- Experience working in startup or BPO environments.
- ** Soft skills** (e.g.: leadership, organizational skills, etc.)
- Effective communication and coaching skills.
- Ability to simplify complex customer interactions into structured training.
- Strong problem-solving and adaptability in high-growth environments.
- Confidence in working across multiple teams and departments.
- Data-driven decision-making for training effectiveness.
**Nice-To-Have Skills**:
- Background in hospitality or luxury service training.
- Experience with Learning Management Systems (LMS) to track training progress.
- Exposure to coaching frameworks (e.g., GROW Model) for ongoing development.
**Type of Degree**:
- Business Administration, Communications, Education, Hospitality Management, or a related field.
**Years of experience in the field**:
- 5+ years of experience in training
- Prior experience training technical professionals to become customer-facing representatives is highly preferred.
