Customer Service Representative

hace 2 semanas


Ensenada, México Emprego MX A tiempo completo

Descripción y detalle de las actividades
- Build and maintain a strong working relationship with the assigned account portfolio thru excellent customer service while consistently striving to exceed results - Ensure fast response time to customer inquiries - Coordinate all customer related inquiries in a fast-paced work style manner (E-mail, Phone, Microsoft Teams, Conference calls, or customer visits to the operation site) - Strong ability to resolve conflicting issues regarding operational constraints and/or order entry, change order commit dates, discrepancies, invoicing/collections, expedites, RMA’s, cost avoidance, associated penalizations, and shipment costs as required. - Elaborates clear presentations or graphs to internal and external customers regarding complex operational situations - Order Entry management (EDI, Web Releases, Sporadic & Contract) orders in an FCST and FIRM horizon - Superb integrity management of data thru the company ERP/MRP system (XA) particularly avoiding errors in order duplication, incorrect pricing, ship to locations, etc. - Ensures compliance with company and department KPI’s - Continuously analyzes customer portfolio data and reports to identify important trends and insights to better support job functions - Generates and monitors customer reports such as demand volumes, backorder, OTD, and expedites - Closely monitors portfolio consumption rates VS annual contracted agreements, and alerts of any potential issue immediately

Experiência y requisitos
- Professional Degree in Engineering, Business, Economics, or relevant field - 1 to 5 years of relevant experience in similar positions such as Sales, Customer, Account manager, Planner/Scheduler, Buyer, Supplier Quality - Fluent in English both oral and written >90% - Exceptional verbal & written communication and presentation skills - High level of emotional intelligence to manage conflicting situations and work under pressure - Excellent organizational, problem-solving, and analytical skills - Ability to effectively prioritize tasks, manage time and deliver results - High level of proficiency with Excel, PowerPoint, and ERP /MRP systems - Superb service attitude is a must

Organización

Hutchinson Seal de México, S.A. de C.V.

Correo de contacto

Giro

Manufacturera

Actividad principal

Fabricación de piezas de hule (automotriz y aeroespacial).

Número de empleados

1500

**Área** Atención a Clientes

**Contrato** Temporal

**Turno** Diurno

**Jornada** Tiempo Completo

**Horario** 7-17:36hrs

**Estudios** Carrera Profesional

**Inglés **Hablado: 95%, Escrito: 95%

**Sexo** Indistinto



  • Ensenada, México MD INTERNATIONAL BAJA S DE RL DE CV A tiempo completo

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer...


  • Ensenada, México Md International Baja S De Rl De Cv A tiempo completo

    We are hiring a customer service representative to manage customer queries and complaints.You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer...


  • Ensenada, México Uline A tiempo completo

    **Customer Service Representative****Pay from $30,900 pesos per month to $34,400 pesos per month****Mexicali Branch****Carr.Mexicali - Aeropuerto KM 17, Int Blvd Nicaragua #800****Complejo Tecnológico Nicoya****Mexicali, B.C.Mexico 21607**Customer Service is the heartbeat of UlineAs a Customer Service Representative, you'll dig into order details to deliver...


  • Ensenada, México Buscojobs México A tiempo completo

    We are looking for skilled Customer Service Representatives to work from home in Mexico. Our team provides administrative support to organizations across the United States, focusing on non-sales and non-collection activities.Key Responsibilities:Answer customer inquiries via phoneProvide product information and resolve issuesEnsure exceptional customer...


  • Ensenada, México Fortune Fashions Baja A tiempo completo

    **Job Title**: Customer Service Representative**Reports to**:Director of Consumer, Operations Manager**Dept Name**:Operations**Position Summary****Essential Duties and Responsibilities**- Interact and engage with potential customers via online chat- Manage all aspects of customers order: from order placement to tracking through to fulfillment to ensure...


  • Ensenada, México Buscojobs México A tiempo completo

    At Buscojobs México, we offer a unique opportunity for bilingual individuals to grow their careers as Multilingual Customer Service Representatives. This role involves handling phone calls from various organizations across the United States, assisting them with their administrative operations. Our team provides exceptional support, ensuring seamless...


  • Ensenada, México Bighammerwines A tiempo completo

    Company OverviewBighammerwines is a dynamic online wine store seeking a highly skilled customer service representative to join our team.About the RoleThis is an exciting opportunity for a problem-solver who can wear multiple hats. As a customer service agent, you will play a crucial role in supporting the expansion of BHW sales and customer experience.Your...


  • Ensenada, México Cdas Support A tiempo completo

    We are seeking a Customer Service Representative to join our team at Cdas Support. As a bilingual call agent, you will be responsible for providing top-notch customer service and support to clients across the United States.Company Overview:Cdas Support is a leading provider of call center services, committed to delivering exceptional results and building...


  • Ensenada, México Zventus A tiempo completo

    Zventus seeks an experienced Customer Service Representative to join our team in the medical sector.**Job Type:** Full-time position**Work Schedule:** Monday to Friday (Weekends Off)**Language:** Fluency in English and Spanish is required for this role.**Education:** A high school diploma or college degree is preferred.**Work Experience:** At least 2 years...


  • Ensenada, México Buscojobs México A tiempo completo

    y detalle de las actividades- Build and maintain a strong working relationship with the assigned account portfolio thru excellent customer service while consistently striving to exceed results - Ensure fast response time to customer inquiries - Coordinate all customer related inquiries in a fast-paced work style manner (E-mail, Phone, Microsoft Teams,...


  • Ensenada, México 4,000 Semanales A tiempo completo

    **About Our Company:**4,000 Semanales is a dynamic and growing company offering flexible work arrangements and a positive work environment.**Job Summary:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional...


  • Ensenada, México Buscojobs México A tiempo completo

    We are looking for experienced Phone Agents to work from home in Mexico. Our team assists US-based organizations with their administrative operations, focusing on customer support and communication.We offer a full-time position (8 am to 5:30 pm Pacific time) with weekends off, a competitive salary of $3,500 MXN per week, and additional benefits such as...


  • Ensenada, México Incrediwork A tiempo completo

    JOIN OUR WORK CUSTOMER SERVICE TEAM - Do you live in Ensenada and are you looking for work from home? ¡WE ARE LOOKING FOR YOU ! we are looking for you EARN $3,900 TAKE HOME - WE HAVE THE PERFECT SCHEDULE FOR YOU - 2 DAYS OFF - LOTS OF BENEFITS - English proficiency - $220 of weekly food vouchers and $240 pesos per month for internet We provide you with...


  • Ensenada, México Buscojobs México A tiempo completo

    Job Description:About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team as a Technical Customer Support Specialist. This role will involve building and maintaining strong working relationships with our assigned account portfolio, providing exceptional customer service, and consistently striving to exceed...


  • Ensenada, México Zventus A tiempo completo

    **Job Type**:Full-time position **Work Schedule**:Monday to Friday (Weekends Off!) **Language**:Ability to communicate fluently in English and Spanish is required **Education**:High School or College **Work Experience**: 2+ years of customer service experience **Requirements**: - PC skills with Microsoft Office - 25+ WPM - Team player who works well...


  • Ensenada, México 4,000 Semanales A tiempo completo

    **Overview:**At 4,000 Semanales, we are committed to delivering exceptional customer experiences through our dedicated team of professionals.As a Customer Service Representative, you will play a vital role in achieving this goal by providing top-notch support to our customers.Key Skills and Qualifications:- Excellent communication and interpersonal skills-...


  • Ensenada, México Cdas Support A tiempo completo

    At Cdas Support, we are looking for dynamic and enthusiastic individuals to join our telemarketing team. As a Bilingual Call Agent, you will have the opportunity to work in a dynamic work environment with constant training and professional growth opportunities.We offer a comprehensive compensation package that includes a base salary of $6,000 per month, plus...

  • Customer Service

    hace 4 semanas


    Ensenada, México Enlace Administrativo A tiempo completo

    **Customer service (call center)**- En Zona Centro._**Requisitos**- Preparatoria terminada.- Disponibilidad de horario.- Experiência en trato al cliente.- Hablar inglés a un 80%.**Horario**- Lunes a Viernes 8am a 5:30pm**Sueldo y prestaciones**- Sueldo de $2,500 a $3,000 libres semanales- Prestaciones de ley + bonosTipo de puesto: Tiempo completoSalario:...


  • Ensenada, México Fortune Fashions Baja A tiempo completo

    **Job Description:**Fortune Fashions Baja is a dynamic company seeking a skilled Account Representative to join our team.Key Job Functions:Maintain open lines of communication with customers regarding order status and changes.Collaborate with internal teams to ensure timely completion of orders.Update customer records and WIP system as necessary.Provide...


  • Ensenada, México Buscojobs México A tiempo completo

    Job Summary:Client Relationship AdvocateWe are seeking an experienced Customer Service Representative to join our team as a Client Relationship Advocate. This role involves coordinating all customer-related inquiries, providing technical support, and building strong working relationships with our assigned account portfolio.ResponsibilitiesEnsure fast...