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Customer Success Coordinator

hace 2 semanas

Monterrey, México Worldwide Express A tiempo completo

The Customer Success Coordinator is responsible for handling the foundational level operations and day to-day processes for their respective assigned accounts while growing their business. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and a smooth start-to-finish experience.

ESSENTIAL DUTIES & RESPONSIBILITIES
- Ensure all account activities are in accordance with established standard operating procedure for their assigned account.
- Ensure all shipments are built properly in their respective transportation management system (TMS), all appointment times entered properly, and logístically feasible for success.
- Assist their pod members in ensuring that their assigned customer(s) are always satisfied.
- Work directly with Customer Success team members to ensure finance collections are being handled smoothly.
- Work directly with Carrier Sales to ensure they are following the customer’s SOP guidelines.
- Capable of stepping in and managing their account(s) in the absence of respective team members.
- Proactively monitor customer shipments to ensure on-time load deliveries and pick-ups.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- Detail-oriented and goal-focused.
- Taking initiative in completing daily tasks.
- Available after-hours for any necessary customer urgent issues and needs that may occur.
- Exceptional time management and organizational skills.
- Demonstrate written and verbal communication skills.

QUALIFICATIONS
- 1-2 years’ experience in a customer service, operations, administration, transportation, warehousing, or logistics role preferred.