Control Tower Monitoring Analyst

hace 7 días


Mexico City Kelly A tiempo completo

Únete a Kelly: Donde las oportunidades son ilimitadasEn Kelly, nos dedicamos a conectar al talento con el mundo laboral de manera que enriquezca sus vidas y a las empresas con personas talentosas que impulsen la innovación y el crecimiento. Con más de 78 años de experiencia global y 29 años en México, somos líderes en soluciones especializadas para la externalización de procesos de recursos humanos, operativos y administrativos kellyservices.com.mx Sobre la posición: Nombre del Puesto: Control Tower Monitoring Analyst Ubicación: Ciudad de México Tipo de Contrato: Por proyecto Responsabilidades: Monitorear el ciclo completo de reembolsos, pagos y entregas en diferentes canales y plataformas.Asegurar la trazabilidad de tickets, transacciones y quejas mediante herramientas como Jira, Synology, CRM y dashboards.Validar cumplimiento de SLAs en tiempo real, detectando casos rezagados y activando procesos de escalamiento y seguimiento.Generar reportes diarios y semanales con KPIs, desviaciones y recomendaciones de mejora.Identificar puntos de fricción y patrones de retraso entre áreas como Logística, Finanzas, Atención al Cliente y Marketplaces. Requisitos: Formación en Marketing, Comunicación, Ingeniería o áreas afines.Experiencia mínima de 2 años en monitoreo de calidad, customer experience o roles similares.Dominio intermedio-avanzado de Excel.Conocimiento en SAP SD y procesos logísticos. Ofrecemos: Sueldo mensual bruto: $30,000 MXNVales de despensa: $1,300Aguinaldo de 30 díasSeguro de vida por $120,000 MXN ¿Listo para dar el siguiente paso en tu carrera? Postúlate hoy mismo y forma parte de una empresa global que valora tu talento. Únete a Kelly y descubre lo que puedes lograr.



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