FBS Customer Care Representative

hace 2 semanas


Aguascalientes, Aguascalientes, México Capgemini A tiempo completo

 Join a New Project with One of the Largest Insurance Groups in the World

Position:Customer Care Representative

Location: On-site (Aguascalientes) | Prol. Gral. Ignacio Zaragoza #4200, Trojes de Alonso

Schedule: Monday to Friday | Shift: 8:00 AM – 5:00 PM

 About the Opportunity

We're launching a new and exciting project with one of the United States' largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.

Key Responsibilities

 What You'll Do

As a key member of our Customer Service team, you'll:

  • Respond to inquiries related to insurance policies and coverage
  • Resolve moderately complex issues with empathy and professionalism
  • Interpret policy details and make informed decisions within defined authority limits
  • Communicate across multiple platforms while navigating internal systems
  • Document interactions and escalate unresolved cases when needed
  • Collaborate with departments like Claims, Underwriting, and Policy Support
  • Identify trends and suggest process improvements
  • Stay up to date on compliance, legal requirements, and product updates
Requirements

 What We're Looking For

  • High School Diploma or equivalent (required)
  • Fluent English
  • 1–3 years of customer service experience
  • Call Center experience highly desirable
  • Strong computer skills and ability to work across systems
  • Availability to work on-site, Monday to Friday only

Bonus Points For:

  • Experience in insurance or a related field
Benefits

 What We Offer

We believe in rewarding great work and investing in our people. You'll enjoy:

  • Competitive salary and annual performance-based bonuses
  • Grocery & Restaurant Vouchers
  • Major Medical Insurance
  • Life Insurance
  • Career development and continuous training
  • A collaborative, inclusive culture within a globally respected organization

 Why Join Us?

This is more than just a job—it's a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we'd love to hear from you.



  • Aguascalientes, Aguascalientes, México Capgemini A tiempo completo

     Join a New Project with One of the Largest Insurance Groups in the World Position: Customer Care Representative  Location: On-site (Aguascalientes) | Prol. Gral. Ignacio Zaragoza #4200, Trojes de AlonsoSchedule: Monday to Friday | Shift: 8:00 AM – 5:00 PM  About the Opportunity We're launching a new and exciting project with one of the...


  • Aguascalientes, Aguascalientes, México Capgemini A tiempo completo

    FBS - Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today's competitive marketplace.We believe that the foundation...


  • Aguascalientes, Aguascalientes, México Capgemini A tiempo completo

    This role is responsible to ensure an efficient recruitment and selection process, conducting all stages with excellence, from interacting with hiring managers, HR team, candidates and clients to updating documentation, ensuring deadlines are met and quality results are achieved to meet the FBS goals.MAIN RESPONSIBILITIES:•  Recruitment and selection...


  • Aguascalientes, Aguascalientes, México LOGICEN A tiempo completo

    Logicen es una empresa líder en el sector de logística y transporte, con operaciones en las principales ciudades de México. Valoramos el talento y la experiencia de nuestros colaboradores, fomentando el crecimiento personal y profesional.RequisitosLic Negocios Internacionales, Logistica, Administracion o a finIngles IntermedioExperiencia de 2 años en...

  • Customer Service Rep

    hace 1 semana


    Aguascalientes, Aguascalientes, México Sensata A tiempo completo

    The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer's main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an...


  • Aguascalientes, Aguascalientes, México Capgemini A tiempo completo

    Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and...


  • Aguascalientes, Aguascalientes, México CMA CGM A tiempo completo

    CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to...


  • Aguascalientes, Aguascalientes, México Texas Instruments A tiempo completo

    Change the world. Love your job.Here's your chance to work as part of a dynamic and challenging engineering team on the latest semiconductor technology. This engineer will have significant exposure to multiple engineering disciplines, making this an excellent base for future career progression.Many projects provide the opportunity for learning semiconductor...

  • QA Supevisor

    hace 2 semanas


    Aguascalientes, Aguascalientes, México Sensata Technologies A tiempo completo

    The Customer Quality Engineering Manager is responsible for managing strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product...

  • QA Supevisor

    hace 2 días


    Aguascalientes, Aguascalientes, México Sensata Technologies A tiempo completo

    The Customer Quality Engineering Manager is responsible for managing strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product...