Client Service Manager

hace 22 horas


Ciudad de México, Ciudad de México Placidway A tiempo completo

Job Summary

PlacidWay is hiring a Client Service Manager to lead a remote client service and sales team supporting international patients and partners in the medical tourism industry. This role combines customer service leadership, inbound and outbound sales, and CRM-driven operations, working with global markets including the US, Europe, and EMEA.

This is a full-time remote position for candidates based in Mexico.

Key Responsibilities

  • Meet weekly, monthly, and quarterly sales and service targets
  • Manage the full client journey from inquiry to conversion
  • Lead, coach, and monitor a remote client service/sales team
  • Handle inbound and outbound client communication when required
  • Track pipelines, follow-ups, and KPIs using CRM tools
  • Improve sales and service processes to increase conversion rates

Requirements

  • 5+ years experience in client service, sales management, or leadership roles
  • Background in customer service, BPO, call center, or service-based industries
  • Experience handling both inbound and outbound sales
  • Proven ability to manage sales pipelines and close deals
  • Experience working with international clients (US/Europe/EMEA) preferred
  • Strong communication, leadership, and organizational skills

Job Details

  • Work Location: Remote (Mexico only)
  • Schedule: Flexible; aligned with international business hours
  • Customer Service Manager Experience: Minimum 5 years (required)

Job Type: Full-time

Work Location: Remote


  • Brand Manager

    hace 1 semana


    Ciudad de México, Ciudad de México The Brand Manager A tiempo completo

    The Brand Manager is a key member of the client success and operations team at GIGABRANDS. Sitting between the Brand Director and Junior Brand Managers, this role is responsible for managing day-to-day client accounts, executing strategies that drive sales, and ensuring exceptional service delivery across multiple Amazon brands.As a Brand Manager, you'll...


  • Ciudad de México, Ciudad de México Service Scalers A tiempo completo

    About Service ScalersService Scalers is one of the fastest-growing marketing partners for home-service pros - plumbers, HVAC technicians, roofers, electricians, and more. We build high-performing websites and search campaigns that generate real leads.Enough about us, let's talk about youWe're looking for aWebsite Project Managerto join our remote team and...


  • Ciudad de México, Ciudad de México Innomotics A tiempo completo

    We are looking for a Customer Services Manager to join our team at Innomotics. The Industry-Leader of Motors and Drives Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all the world's most essential industries. Today, we are bringing the...

  • Service Manager

    hace 1 semana


    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Looking for your next challenge? As an experienced Service Manager, you will ensure the seamless delivery of e‑invoicing solutions, acting as the primary point of contact and bridging clients, internal teams, and stakeholders to drive successful outcomes. The role blends strategic oversight with hands‑on coordination, with a strong focus on service...


  • Ciudad de México, Ciudad de México Hexaware A tiempo completo

    DescriptionAbout EY: EY is a global leader in Assurance, Tax, Transaction and Advisory services. We have people and operations in more than 150 countries, which are organized into four Areas – Americas, Asia-Pacific, EMEIA and Japan – and further divided into Regions. All of our people work in one of our service lines – Assurance, Advisory, Tax, and...


  • Ciudad de México, Ciudad de México JPMorgan Chase A tiempo completo

    As a Client Service Account Manager within the Client Service team, you will ensure clients' needs and expectations are formally discussed and analyzed to maintain the agreed quality standards, managing efficiently incoming telephone calls, emails and paperwork relating to account maintenanceA critical part of the process relies on effective working...

  • Service Delivery Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México NSC Global A tiempo completo

    OverviewNSC Global is currently looking for a Service Delivery Manager to join our growing company.NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial...


  • Ciudad de México, Ciudad de México Kínvori A tiempo completo

    Buscamostu talento como Service Manager (B2B), para gestionar eficazmente la relación con los clientes, asegurando el cumplimiento de los acuerdos contractuales y los niveles de servicio comprometidos, mientras coordina los recursos internos para maximizar la satisfacción del cliente y la rentabilidad del servicioFormación requerida:Económico...


  • Ciudad de México, Ciudad de México Weichai Power Co., Ltd A tiempo completo

    As the largest engine manufacturer in China, Weichai Group is looking for an efficient after-sales service manager responsible for engine service and channel development. The position will be mainly responsible for MEXICO Area market, but also for the Central America market, planning and implementing all directive activities for Weichai engine after-sales...


  • Ciudad de México, Ciudad de México Spotlight Marketing and Branding A tiempo completo USD2,000 - USD3,500

    If you love building long-lasting client relationships and turning satisfied clients into raving fans, let's talk.Spotlight Marketing + Branding is a US-based marketing agency hiring multiple Client Success Manager / Account Manager positions in Mexico. This is a remote role, working closely with our US-based team.Pay: USD $2,000 to $3,500 per month...