Client Resource Manager

Thomson Reuters is looking for a Resourcing Manager to join our Professional Services team in Madrid. As a Resourcing Manager within Professional Services, you will drive business process improvements and optimize resource allocation across multiple departments to achieve significant financial, operational, customer satisfaction, and employee satisfaction impact. You will lead by example, delivering high-impact projects and turning visionary concepts into well-scoped projects with successful outcomes. With extensive knowledge of resource allocation and a strategic mindset, you will develop and implement innovative resource management processes, conduct in-depth resource analysis, and foster cross-departmental collaboration to ensure optimal resource utilization and business performance. Your independent decision-making and advanced analytical skills will drive significant outcomes, making you a crucial player in our Professional Services business.

About the Role

In this opportunity as a Client Resource Manager, you will:

• Lead and optimize resource planning and allocation processes across multiple departments, ensuring accurate and timely staff assignments while maximizing efficiency and goal achievement

• Develop and maintain strong collaborative relationships across various business units to anticipate and address complex staffing requirements

• Provide strategic guidance to Project Managers on resource management strategies and lead issue resolution efforts

• Conduct advanced analysis of employee utilization, workloads, and investment hours to identify trends and opportunities for improvement

• Independently develop and implement strategies to mitigate resource concerns, including resource reallocation, goal adjustment, and staff augmentation

• Spearhead cross-departmental resource management initiatives to optimize overall business performance

• Collaborate with HR and the Leadership Team to optimize and inform hiring decisions by identifying skill gaps and streamline workforce management

• Identify skill gaps and partner with the training team to design and deliver targeted upskilling initiatives, aligning training programs with business objectives to enhance resource capabilities

• Design and deliver comprehensive operational reporting (historical and forecast), including advanced analysis and strategic recommendations for business action

• Lead special projects critical to Operations or business enhancements, driving innovation and process improvement

• Proactively identify areas for improvement and implement changes to enhance operational efficiency

• Work autonomously at all levels of the organization, translating complex, ambiguous, or visionary concepts into actionable recommendations for process improvement

• Provide feedback and make suggestions to improve resource management processes and overall business performance

About you

To be our Client Resource Manager, you will likely have:

• Bachelor's degree in Business Administration, Operations Management, or a related field; MBA or relevant certifications preferred

• Experience in resource planning, project management, and cross-departmental collaboration

• Exceptional organizational and multitasking abilities, with a track record of managing multiple priorities in a fast-paced environment

• Strong analytical skills with the ability to interpret complex data and provide strategic insights

• Expertise in multiple resource management tools and technologies, with a demonstrated ability to quickly adapt to and implement new systems

• Proficiency in Microsoft Office tools (Word, PowerPoint, Excel) for complex data analysis and reporting

• Excellent problem-solving skills with the ability to identify, analyze, and resolve complex resource management issues

• Demonstrated ability to make independent decisions and drive process improvements

• Strong leadership skills with experience in influencing and collaborating across all levels of the organization

• Outstanding oral and written communication skills, with the ability to present complex information to diverse audiences

• Ability to work well in a fast-paced environment with conflicting priorities, manage change effectively, and recognize issues and escalate problems through appropriate channels

• Strong business and financial acumen, ability to interpret and action from operational reporting and metrics

• Knowledge of Salesforce, Certinia, and Office 365, with the ability to leverage these tools for resource optimization preferred

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What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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