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We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You'll Do:
Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processesAnalyze customer's IT Operations environment on a regular basis and provide recommendations that will maximize Datadog's value.Be the customer's advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirementsParticipate and prepare for Monthly and Quarterly Business Reviews with customersCollaborate with Datadog's product management, engineering and technical services teams to help identify new features and productsContinuously evolve best practice to technical product adoption and customer successWho You Are:
Someone with a solid technical grounding and hands-on experience of IT OperationsConfident in your hands on experience AWS, Azure or GCPComfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.Able to sit up to 4 hours, traveling to and from client sites Able to travel via auto, train or air up to 30% of the timePrevious experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud spaceExperienced using Datadog and/or other cloud monitoring toolsFluent in written and spoken Spanish and EnglishDatadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
Best-in-breed onboardingGenerous global benefitsIntra-departmental mentor and buddy program for in-house networkingNew hire stock equity (RSUs) and employee stock purchase plan (ESPP)Continuous professional development, product training, and career pathingAn inclusive company culture, able to join our Community Guilds and Inclusion TalksBenefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
