Learning Designer

Learning Designer and Facilitator - Santa Ana, Costa Rica 

The Learning Facilitator supports the Talent Development team and will design and facilitate sessions for entry-level employees up to C-Suite executives. The Learning Designer and Facilitator is responsible for the facilitation of training initiatives while providing guidance and feedback for consistent delivery of company-wide programs.  

Western Union powers your pursuit 

The Learning Facilitator supports the Talent Development team and will design and facilitate sessions for entry-level employees up to C-Suite executives. The Learning Designer and Facilitator is responsible for the facilitation of training initiatives while providing guidance and feedback for consistent delivery of company-wide programs.  

Role Responsibilities 

• Leads learning projects and programs that support company-wide strategic business objectives.

• Facilitate global leadership development training to people leaders – from supervisor to executive-level, new leader and employee onboarding sessions, and any other learning needed within the organization based on company strategy and objectives 

• Develop content and assist in customizing existing global content for regional needs 

• Design content including course materials, application guides, conversations guides, assessments, etc.  

• Curate and customize content 

• Use a variety of delivery methods to develop participants' skill sets. This includes classroom Instruction, virtual training, All Hands meetings, peer-to-peer coaching, and train-the-trainer sessions 

• Perform all administrative duties including class preparation, schedule administration, and participant record maintenance 

• Act as a subject matter expert (SME) to assist the Learning team with revisions to existing course content 

• Facilitate coaching and feedback for leaders up through Director-level  

• Facilitate engaging learning experiences, including virtual and on-site sessions, while coaching and developing other to become effective facilitators 

• Serve as a thought leader in learning and development, offering insights and expertise to enhance broader talent initiatives and ensure alignment with the company's

• strategic goals 

• Tackle complex and non-routine challenges during training sessions, drawing upon extensive experience and expertise to find innovative solutions. 

• Leverage your expertise to influence practices and procedures outside the department, collaborating with senior stakeholders to drive organizational change and improvement 

• Use many facilitation techniques such as groups discussions, role-playing, interactive and/or experiential activities  

• Manage the dynamics of a training session, including handling disruptions and keeping participants focused to maintain a productive environment 

• Think on your feet and address any issues that arise during training sessions 

• Understand how adults learn and apply these principles to your training methods  

Role Requirements   

• Minimum 3-5 years' experience in Talent and Learning  

• Bachelor's Degree or relevant work experience

• Deep understanding of adult learning theories, instructional design models (especially ADDIE), and learning technologies

• Strong organizational skills, proficiency with HR systems and LMS, and the ability to manage multiple projects simultaneously

• Strong project management skills and ability to manage multiple priorities

• Excellent communication, collaboration, organizational and stakeholder engagement skills

• Strong analytical and problem-solving skills

• Ability to work independently and as part of a team

Would be even better if you had these attributes: 

• Coaching or consulting experience 

• Certification in instructional design, facilitation, or related areas (e.g., CPLP, ATD Master Trainer) 

• Experience in change management or organizational development initiatives 

• Ability to analyze learning needs and translate them into scalable solutions 

• Ensures accuracy in program administration and data management 

• Thrives in a fast-paced, dynamic environment and can handle changing priorities 

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In-house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GV1 #LI-Hybrid

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.