Customer Support Rep

hace 2 días

Ciudad de México, Ciudad de México Owner A tiempo completo

Why we are looking for you

As a Customer Support Representative you will be the first to help when a restaurant owner has a question or is facing a problem. Strong communication skills are a must to provide great solutions and an overall white-glove experience for our valued customers.

We are specifically looking for a team member who is fluent in both Spanish and English and can provide precise and detailed support in both languages.

This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound calls, emails, and chats from our customers and their guests. This gives you a unique opportunity to perfect your time management and client-facing skills.

Your success will be measured by your ability to consistently provide amazing support that makes restaurant owners say "wow" every time they contact us.

This role is based in Mexico City, Mexico.

The impact you will have

  • Respond quickly and accurately to a high volume of inbound phone calls, and some chats and emails from our customers and their guests.
  • Maintain a customer satisfaction level over 90%
  • Use Salesforce to log all activities and interactions with our customers
  • Communicate and collaborate with your team on Slack to provide the best possible solutions for our customers

Minimum requirements

  • Customer-facing support experience, preferably at a software company.
  • Fluent Spanish and English speaker with excellent spoken and written communication skills in both languages.
  • A designated work from home area, with high-speed internet connection and free from interruptions and background noise.
  • Experiencing working in a fast-paced environment.
  • Experience with a telephony system such as Talkdesk or RingDNA
  • Past experience with restaurants is a huge plus

Pay and benefits

  • The estimated yearly compensation for this role is the local equivalent to $20,000 USD.
  • Other benefits include comprehensive health coverage, work from anywhere, unlimited PTO - plus extra fun perks

Notice - Employment Scams

Communication from our team regarding job opportunities will only be made by an Owner employee with an email address.

We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or "spam" and do not respond.

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