Sr. Program Manager, 3P MX External Fulfillment

hace 20 horas

Ciudad de México, Ciudad de México Amazon A tiempo completo
DESCRIPTION

The Senior Program Manager for External Fulfillment in Mexico leads complex, cross-functional initiatives that drive the strategic growth and operational excellence of Amazon's seller-managed fulfillment programs, including Easy Ship, Seller Flex, and Self Ship. This role is responsible for end-to-end program delivery—from conception through implementation and continuous improvement—ensuring scalable solutions that enhance seller experience, expand Prime-eligible selection, and deliver exceptional customer outcomes across Mexico's third-party marketplace. Additionally, the SPM for EF MX will also look at scoping and driving productivity improvement initiatives internal to the EF team.

Key job responsibilities

  • Program Leadership: Scope, design, and deliver business-critical programs that support External Fulfillment network expansion, driving the overall program strategy and roadmap in alignment with organizational goals
  • Cross-Functional Collaboration: Partner with Product, Operations, Transportation, Sales, and Technology teams to define requirements, secure resources, and manage implementation timelines across multiple workstreams
  • Stakeholder Management: Serve as the primary point of contact for program updates, proactively managing relationships with leadership, retail partners, and operational teams to ensure alignment and drive resolution of complex issues
  • Data-Driven Decision Making: Leverage metrics and analytics to identify improvement opportunities, track program performance, and make informed trade-offs that optimize delivery timelines and business outcomes
  • Process Innovation: Drive continuous improvement initiatives that remove seller friction, enhance operational efficiency, and scale fulfillment capabilities while maintaining Amazon's high standards
  • Risk Management: Develop contingency plans, manage escalations, and navigate ambiguity to keep programs on track despite changing business conditions
BASIC QUALIFICATIONS
  • Bachelor's degree or equivalent
  • Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
  • Experience owning program strategy, managing end-to-end delivery, and communicating results to senior leadership
  • Experience prioritizing and delivering projects on time in a fast-moving environment
  • Scope and prioritize activities based on business and customer impact
  • Create, track and inspect key performance metrics, creating data-driven insights to guide program decisions
PREFERRED QUALIFICATIONS
  • Experience deriving insights from big data using SQL and manipulating/processing data with Python
  • MBA Preferred
  • Experience in e-commerce, logistics, or marketplace operations
  • Familiarity with third-party seller fulfillment models and supply chain operations
  • Experience leveraging Artificial Intelligence to drive automation and productivity initiatives

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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