Zendesk Administrator
hace 4 horas
Zendesk Administrator & Engineer — Join Our Team
Location: Anywhere in Mexico (Work From Home )
Type: Full-Time ((US Eastern Time hours required)
About us
Headquartered in the US, NEARSOL was born into telecommunications as a captive Real Estate operation in 2006 where we rapidly obtained the knowledge and understanding of the customer service industry, evolving into a thriving Outsourcing & Implementation solutions provider.
For over 12 years, NEARSOL has served our partners with a dedication to ensure every step of their business growth is fortified with professional guidance and knowledge. We have extensive experience in process management for Captive and Contact Centers, with the best operational and technological resources we eliminate the hassle out of developing and managing a successful nearshore offshore business. We are results-driven and one hundred percent committed not only to fulfill but to surpass our partner's expectations.
Role Overview
We're looking for an experienced
Zendesk Administrator & Engineer
to join our team ahead of a
major Salesforce → Zendesk migration
. This is a critical, hands-on technical role with long-term ownership of our Zendesk environment, focused on building a scalable, multi-channel support platform from day one.
If you enjoy designing systems, optimizing workflows, and being the technical owner of a core enterprise platform, this role is for you.
About the Role
As our Zendesk Administrator & Engineer, you will:
- Support and execute a
Salesforce to Zendesk migration - Design, configure, and optimize a
fully multi-channel Zendesk instance - Act as the long-term owner of
Zendesk administration, automation, and optimization
We work with multiple Zendesk components, including
Zendesk Support, CRM, Workforce Management (WFM/WAM), Zendesk AI
, and channels such as
email, chat, messaging, voice, and integrations
.
This is a
remote role
requiring availability during
US Eastern Time (ET)
business hours.
Key Responsibilities
Zendesk Platform Ownership
- Act as the primary administrator and technical owner of the Zendesk platform
- Configure and manage Zendesk Support, CRM, AI, WFM/WAM, and all supported channels
- Design and maintain workflows, triggers, automations, macros, views, SLAs, routing logic, and reporting
- Own and optimize a multi-channel Zendesk environment
- Ensure platform performance, scalability, security, and best practices
Salesforce → Zendesk Migration
- Support planning and execution of the Salesforce-to-Zendesk migration
- Assist with data mapping, field alignment, and workflow translation
- Validate migrated data and configurations
- Partner with stakeholders to understand existing Salesforce use cases
Zendesk AI & Automation
- Configure and optimize Zendesk AI features
- Identify automation opportunities to improve agent efficiency and customer experience
Workforce Management (WFM/WAM)
- Configure and support Zendesk WFM tools
- Assist with forecasting, scheduling, and adherence
- Align platform configuration with operational requirements
Ongoing Optimization & Support
- Provide ongoing administration and troubleshooting
- Support integrations with internal and third-party tools
- Maintain technical documentation and runbooks
- Act as a trusted Zendesk technical advisor
Qualifications
- Proven experience as a
Zendesk Administrator / Engineer - Strong experience with
Zendesk CRM, Support, automations, and reporting - Experience supporting
multi-channel Zendesk environments - Hands-on experience with
Zendesk Workforce Management (WFM/WAM) - Experience working with
Zendesk AI - Experience supporting
CRM or helpdesk migrations - Strong understanding of
workflows, data structures, and integrations - Ability to collaborate during
US Eastern Time (ET)
business hours
English Language Requirements
- 90%+ written and spoken English proficiency
- Ability to communicate clearly with
technical and non-technical stakeholders - Comfortable creating and maintaining
documentation in English
Nice to Have (Bonus Skills)
- Salesforce Administrator experience
- Salesforce → Zendesk migration experience
- Experience integrating Zendesk with
Amazon Connect
or
Amazon Connect Experience - Ability to develop
RESTful API integrations - Experience with
webhooks, middleware, or automation platforms - Familiarity with
contact center operations
What You'll Get
- Competitive gross monthly salary
- $3,200 MXN grocery vouchers
- $1,500 MXN home office allowance
- Flexibility + growth opportunities in a global company with multicultural teams
- A people-first culture where your ideas matter and your work has real impact
Why You'll Love It Here
- Fully remote
, full-time role - Opportunity to
lead a large-scale Zendesk implementation - Exposure to
Zendesk AI, WFM/WAM, and multi-channel architecture - Long-term ownership
of a core enterprise platform with high business impact
Apply now and let's build the future together
-
Technical Architect
hace 6 horas
Ciudad de México, Ciudad de México Zendesk A tiempo completoJob DescriptionThis role specifically focuses on our Managed Services team. Our Managed Services team supports customers with subscription services on an ongoing basis, helping them to adopt, expand, optimize, and maintain their use of Zendesk products as their businesses grow and evolve. We function as an extension of their teams, consulting on design and...
-
Business Systems Analyst
hace 5 días
Ciudad de México, Ciudad de México Zendesk A tiempo completoJob DescriptionAt Zendesk, we strive to enhance the employee experience through our Employee Help Center, an integrated platform designed to connect employees with essential resources across IT, HR, Legal, Finance, and other departments. Our mission is to streamline employee interactions by leveraging technology and innovative solutions that drive...
-
Identity Access Management Engineer
hace 5 días
Ciudad de México, Ciudad de México Zendesk A tiempo completoJob DescriptionAs a Zendesk Identity Access Management (IAM) Engineer you will be responsible for designing, configuration, testing, implementation, and maintaining systems and solutions that control access to the organization's resources, sensitive information, and data. The primary goal of this role is to ensure that only authorized individuals have access...
-
Senior Technical Account Manager
hace 2 semanas
Ciudad de México, Ciudad de México Zendesk A tiempo completoJob DescriptionThe Senior Technical Account Manager (Sr. TAM) serves as a strategic advisor and technical leader for Zendesk's most complex enterprise customers. As a Sr. TAM, you will leverage deep technical expertise and business acumen to drive transformational outcomes for clients while providing mentorship to the broader TAM organization. You'll focus...
-
Sales Process Administrator
hace 4 días
Ciudad de México, Ciudad de México Samsara A tiempo completoWho we areSamsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...
-
Senior Technical Business Analyst, Zendesk
hace 2 semanas
Ciudad de México Zendesk A tiempo completoZendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home!We are looking for a hands-on, techno-functional Senior Business Systems Analyst that thrives in a multi-project, fast-paced, and...
-
Zendesk Administrator
hace 2 semanas
Ciudad de México Tala A tiempo completo**About Tala**Tala is on a mission to unleash the economic power of the Global Majority - the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by the _Fortune _Impact 20 list, _CNBC_’s Disruptor 50 five...
-
Zendesk Administrator
hace 2 semanas
Ciudad de México Tala A tiempo completo**About Tala** Tala is on a mission to unleash the economic power of the Global Majority - the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by the _Fortune _Impact 20 list, _CNBC_’s Disruptor 50...
-
Zendesk Developer
hace 4 semanas
Ciudad de México G-P A tiempo completo**About Us**Our leading SaaS-based Global Growth Platform enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we're dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.Our diverse, remote-first teams are essential to...
-
Zendesk Developer
hace 1 hora
Ciudad de México G-P A tiempo completo**About Us** Our leading SaaS-based Global Growth Platform enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we're dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere. Our diverse, remote-first teams are essential...
-
Business Systems Analyst
hace 2 días
Ciudad de México Zendesk A tiempo completoAt Zendesk, we are dedicated to enhancing the employee experience through our Employee Help Center, a central hub utilizing Zendesk for various internal services, including IT, HR, Legal, and Finance. Our mission is to connect employees with the resources they need seamlessly, and we believe that innovative technology solutions play a crucial role in...
-
Business Systems Analyst
hace 2 horas
Ciudad de México Zendesk A tiempo completoAt Zendesk, we are dedicated to enhancing the employee experience through our Employee Help Center, a central hub utilizing Zendesk for various internal services, including IT, HR, Legal, and Finance. Our mission is to connect employees with the resources they need seamlessly, and we believe that innovative technology solutions play a crucial role in...
-
Technical Architect
hace 5 días
Ciudad de México, CDMX Zendesk A tiempo completoJob Description Technical Architects are integral to the Zendesk Professional Services delivery team, crafting tailored technical solutions to meet each customer's unique business needs and goals. You will understand and map customers' functional and technical requirements to business objectives using Zendesk functionality. Leveraging your technical...
-
Senior Business Systems Analyst
hace 1 semana
Ciudad de México Zendesk A tiempo completo**Who we're looking for**: We are looking for a dynamic Senior Gainsight Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Customer Success teams and lead key initiatives for the organization from discovery to implementation. To succeed in this...
-
Technical Architect
hace 2 semanas
Ciudad de México Zendesk A tiempo completoThis role specifically focuses on our Managed Services team. Our Managed Services team supports customers with subscription services on an ongoing basis, helping them to adopt, expand, optimize, and maintain their use of Zendesk products as their businesses grow and evolve. We function as an extension of their teams, consulting on design and configuration...