Senior Technical Support Engineer

hace 2 semanas

Ciudad de México, Ciudad de México Vonage A tiempo completo
Join Vonage and help us innovate cloud communications for businesses worldwide

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company 

Why this role matters?

As a Technical Support Engineer at Vonage, you will provide first-class support to our rapidly growing strategic customer base, who are integrating our APIs. The ideal candidate will have experience supporting APIs or SDKs, or of software development. You will also be responsible for driving and managing customer-related projects, initiatives and tasks for our strategic accounts, collaborating heavily with Sales and working closely with the rest of the API Group.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do?

  • Investigate, troubleshoot, diagnose and resolve technical issues related to our Messaging APIs
  • Communicate effectively (both verbal and written) with our customers and internal stakeholders
  • Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly
  • Capture knowledge, for customers who prefer solving their own issues without having to contact support

What you must have

  • Bachelor's Degree in Computer Science, or equivalent field
  • 5+ years experience working as a Support Engineer, with Application Programming Interfaces (APIs), or in the telecommunications or SaaS sectors
  • Experience with Messaging technologies: e.g.  SMS, SMPP, GSM, MMS, Whatsapp, etc
  • Experience supporting or integrating APIs and/or SDKs
  • Strong communication skills - written and verbal

Any of the following are a plus:

  • Experience with developer tools and languages (Python, Ruby, Node/Javascript, Java, PHP)
  • Troubleshooting Applications: e.g. Kibana (Elastic Search)
  • Linux/Unix operating systems
  • Experience building and/or troubleshooting iOS, Android or Javascript SDKs and/or applications

What is in it for you?

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. 

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. 

  • Senior Technical Support Engineer

    hace 1 semana

    Ciudad de México, Ciudad de México iMin Technology A tiempo completo

    The Role: Job Summary:We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and...

  • Senior Technical Support Engineer

    hace 6 días

    Ciudad de México, Ciudad de México Vonage A tiempo completo

    Join Vonage and help us innovate cloud communications for businesses worldwideVonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true...

  • Senior Technical Support Engineer

    hace 6 días

    Ciudad de México, Ciudad de México Vonage A tiempo completo

    Join Vonage and help us innovate cloud communications for businesses worldwideVonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true...

  • Senior Technical Support Engineer

    hace 4 días

    Ciudad de México, Ciudad de México Vonage A tiempo completo

    Join Vonage and help us innovate cloud communications for businesses worldwide Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true...

  • Technical Support Engineer

    hace 12 horas

    Ciudad de México, Ciudad de México Swimlane A tiempo completo

    Senior Technical Support EngineerAre you technically savvy, have a great personality, enjoy coding, and value teaching others "how to fish"? If so, Swimlane is seeking a Technical Support Engineer to provide enterprise-level support to our customers and partners. This is a dynamic role where you will provide technical assistance, troubleshoot and resolve...

  • Senior Technical Support Engineer

    hace 11 horas

    Ciudad de México, Ciudad de México Vonage A tiempo completo

    Join Vonage and help us innovate cloud communications for businesses worldwideVonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true...

  • Technical Support Engineer

    hace 2 días

    Ciudad de México, Ciudad de México The Global Talent Co. A tiempo completo

    Technical Support EngineerFull-time | Remote | LATAM | 4:00 pm - Mid night PSTAbout UsAt The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25,000+ like-minded technology professionals.About the...

  • Senior Support Engineer,

    hace 2 semanas

    Ciudad de México, Ciudad de México Audible A tiempo completo

    DescriptionAt Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future...

  • Senior Support Engineer, Audible

    hace 2 semanas

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.ABOUT...

  • Technical Support Engineer

    hace 2 semanas

    Ciudad de México, Ciudad de México Samsara A tiempo completo

    Who we areSamsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...