Customer Sucess

We are a high-growth LogTech (Logistics + Technology) startup rapidly expanding across Latin America. We help top-tier e-commerce brands scale their operations through our tech-enabled fulfillment network.

We are currently seeking a
Strategic Key Account Manager
to manage our most valuable client relationships. This is not a traditional sales role; it is a consultative position where you will use
data, operational insights, and technology
to drive customer success and retention.

The Role:

As our KAM, you will be the main strategic partner for a portfolio of high-profile e-commerce accounts. You will bridge the gap between our operations team and the client's business goals, ensuring their logistics run smoothly while identifying opportunities for growth.

Key Responsibilities:

• Portfolio Management:
  Own the relationship with Key Accounts (Tier 1), ensuring high satisfaction, retention, and long-term loyalty.
• Data Analysis:
  Monitor operational KPIs daily (Fill Rate, On-Time Delivery, Inventory Turn, Returns) to identify trends and proactively solve bottlenecks.
• Strategic Consulting:
  Conduct Monthly and Quarterly Business Reviews (QBRs) presenting performance data and strategic recommendations to client stakeholders.
• Commercial Growth:
  Identify upsell and cross-sell opportunities based on the client's operational needs and growth patterns.
• Crisis Resolution:
  Act as the senior escalation point for complex operational issues, coordinating with Tech and Ops teams to provide fast solutions.
• Contract Negotiation:
  Lead renewal discussions and commercial negotiations to secure mutually beneficial agreements.

Requirements (Must Haves):

• Experience:
  4+ years of experience in Key Account Management, Customer Success, or B2B Sales.
• Industry Background:
  proven experience in
  Logistics, E-commerce, Supply Chain, or SaaS
  is mandatory. (Experience in companies like Mercado Libre, Amazon, Last-mile startups, or 3PLs is highly preferred).
• Data-Driven Mindset:
  Strong proficiency in
  Excel
  (Pivot Tables, VLOOKUPs) and familiarity with BI tools (Tableau, PowerBI, Looker). You must be comfortable using data to support your arguments.
• Language:
  Advanced English (C1)
  is required for internal reporting and regional communication.
• Soft Skills:
  Strong negotiation skills, resilience in fast-paced environments, and a problem-solving attitude.

What We Offer:

• Competitive base salary.
• Aggressive performance-based bonus structure.
• Hybrid work model in Mexico City.
• The chance to join a rocket-ship startup transforming the logistics industry in LatAm.
• Multicultural and dynamic team environment.